Communicating and coordinating with patient and the doctors.
Managing calls and customer queries.
Identify and assess customers' needs to achieve 10/10 satisfaction rate.
Error free billing (OP & IP) to be maintained.
Build sustainable relationship and trust with customer
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
Follow communication procedures, SOPs guidelines and policies.
Take the extra mile to engage customers.
Ability to multi-task, prioritize, and manage time effectively.
To carry out any other task assigned by higher authority.
Sending daily/weekly/monthly reports as specified by department head.
Job Type: Full-time
Pay: ?23,000.00 - ?25,000.00 per month
Benefits:
Provident Fund
Schedule:
Rotational shift
Education:
Bachelor's (Preferred)
Work Location: In person
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