Job Description

l Communicating and coordinating with patient and the doctors.

l Managing calls and customer queries.

l Identify and assess customers' needs to achieve 10/10 satisfaction rate.

l Error free billing (OP & IP) to be maintained.

l Build sustainable relationship and trust with customer

l Provide accurate, valid and complete information by using the right methods/tools

l Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.

l Follow communication procedures, SOP*s guidelines and policies.

l Take the extra mile to engage customers.

l Ability to multi-task, prioritize, and manage time effectively.

l To carry out any other task assigned by higher authority.

l Sending daily/weekly/monthly reports as specified by department head.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Education:

Bachelor's (Required)
Work Location: In person