Job Description

Job Overview

About the Role:

The Associate - Order to Cash (OTC) Billing & Collections Support will be part of the Order to Cash team and be responsible for providing support to the billing and collection teams. This position requires someone with a passion for client support within an Order to Cash Management process and who can independently work with Sales, Business Heads/Leads and other stakeholders for timely and accurate customer billing and collections.

The Team:

Osttra Finance Team is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team.

Location:

Gurugram, India

Work Hours:

UK Shift

Responsibilities and Impact:

Role and responsibilities of Associate - Order to Cash (OTC) Billing & Collections Support

Business Understanding: Deliver the Billing process with a strong understanding of OSTTRA businesses, billing models, products involved and the associated revenue impact. Systems Understanding: Build complete understanding of different billing systems used in OSTTRA like SAP and Salesforce, engage with respective technical teams on resolving issues and owning the setup of new billing products Invoicing & First-Line Support: Serve as the first line of contact for all incoming customer queries via the team's central email address, specifically regarding invoices, billing statements, and payment information. Handle and resolve routine invoicing queries and disputes, escalating complex issues promptly to the team lead. Ensure timely and accurate Customer invoicing uploads in Supplier portals following established procedures. Handle bank confirmation calls. Customer Onboarding and Data Management: Perform Customer onboarding functions, including the collection and verification of necessary client data for SAP onboarding. Ensure all client data and interaction logs are accurately recorded and maintained in the Customer Relationship Management (CRM) and ERP (SAP) systems. Products setup: Candidate would be required to execute setting up of new products in all the billing systems, coordinate with different teams and get the necessary approvals. Building an understanding of the products would be the key. Tax Documentation: Assist in the collection of standard tax documentation from customers, including and not limited to W8 and W9 forms, Certificate of Tax Residences, Form 10F in India, and Permanent Establishment Certificate requirements etc. Liaise with customers to follow up on missing or expired tax documentation, ensuring timely submission for processing. Work closely with Tax & Treasury to obtain tax forms and bank letters to expedite customer onboarding and collection efforts. Audit Support: Engagement with auditors for the billing process & ensuring timely closure of audit items Process Improvement / Other Initiatives: Candidates should have gained experience in process and systems transition. They should be obsessed with efficiency by proactively identifying opportunities to enhance and streamline existing processes, fix any current gaps, remove wasted time and effort, leveraging automation and sharing best practices to improve efficiency and accuracy. Lead initiatives / projects as required to support any business driven / system changes Stakeholder Management: Collaborate cross-functionally with Sales, Technology and Finance to expedite billing and maintain momentum throughout the year as well as lead discussions with system IT teams to sort out issues. Serve as the main point of contact for internal departments and stakeholders and Customer queries over email and phone. Provide extended support to the Collections Team to clear invoices from a settlement perspective. Customer Management: Address customer queries right first time and within the agreed timeframe and obtain PO number as applicable on a timely basis. Risk & Control: Responsible for preparing relevant SOP's along with process maps. Additionally, candidate would be responsible for preparing the RACI matrix as well. Leadership support: Ability to support the team lead with regular updates and create progress documents.

Compensation/Benefits Information:

(This section is only applicable to US candidates) N/A

What We're Looking For:

Basic Required Experience:

To be successful in this role, the Associate - Order to Cash (OTC) Billing and Collections Support must possess a mix of Technical & Professional competencies. They must be adept at:

Experience: 3 - 5 years of relevant experience in an OTC process with a global organization. Financial Services experience will be preferred. Stakeholder Management: managing key stakeholders across teams such as Sales, Technology, Legal, Risk & Compliance including Finance across multiple locations Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams. Experience of leading a team would be preferred Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills is a must Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances Attention to Detail: Meticulous approach to reviewing historical billing data, identify missing billing and work with stakeholders to resolve, understand and resolve queries right first time within the agreed timeframe. Candidate should be highly accurate in data entry and record keeping Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively. Problem-solving: Proactive and solution-oriented mindset, with the ability to identify issues and implement effective resolutions. Strong analytical and critical thinking skills to troubleshoot and resolve complex issues. Organizational Skills: Ability to multitask, prioritize, and manage a high volume of work in a fast-paced environment.

Technological proficiency:

Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP and Salesforce environment for billing functionalities.

Qualifications:

Graduate in Finance. MBA is preferred. Specialization in Order to Cash management process at least for the last 3-5 years Strong experience with the order management process

Right to Work Requirements:

(For US only)

This role is limited to persons with indefinite right to work in the United States.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. OSTTRA has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

About OSTTRA



Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.