Job Description

Role: Associate OTC
Location: Pune (Immediate Joiners preferred)
As a key player in the finance operations role at Smith+Nephew Finance, you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.
What you will be doing?

• Allocate and reconcile customer payments
• Ensure accurate and timely application of payments to customer accounts
• Process write-off requests, offset requests, and application reversals
• Download Bank Statements and review against payment remittances
• Use central email box in outlook to acquire customer remittances
• Process credit card payments
• Work with collectors to acquire missing payment remittances
• Contribute to accurate customer statements
• Follow processes according to SOPs.
• Refer and raise any issues in applying payments to Manager for further action
• Ensure compliance with cash application policies and procedures
• Implement operational improvements
• Work with OTC tools: SAP, Getpaid
• Nurture strong collaborative relationships with internal customers and collaborators, including collections, Treasury, credit management, and any other departments.

What you need to be successful?

• Education: Preferred qualifications include a degree in finance & accounting or equivalent experience. Additionally, candidates with a B.Com, M.Com, or MBA, or equivalent experience, are strongly encouraged to apply.
• At least 1-2 years of experience in an international environment, preferably in the Collections, Cash Application, Order to Cash (OTC), department.
• Proven record of operational improvements will be an asset
• Should have MS Excel skills on intermediate level.
• Should have a decent experience in SAP ERP tools.
• Prior GetPaid tool experience will be an asset.
• Proficient in English communication (written and spoken). Ability to communicate optimally with colleagues and customers across the Finance Operations team and the wider business!
• Excellent verbal and written communication skills
• Apply customer-first approach to anticipate and deliver customer needs and expectations
• Demonstrates knowledge and understanding of the business, the business objectives, the commercial drivers and the competitive environment within the healthcare/medical devices industry
• Identifies technical and/or operational problems and resolves by implementing innovative, customer-focused solutions
• Proposes solutions within the context of the business by applying technical knowledge to evaluate the associated risks and implications.
• Ability to analyse financial data and draw sound conclusions.

You Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( ).
Other reasons why you will love it here!

• Your Future: Major Medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees; one-time meal provided to all employees as per shift. Night shift allowances.

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