Job Description

About Us

Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countries and includes farming, processing and distribution operations, as well as a sourcing network of 4.8 million farmers. Through our purpose to \'Re-imagine Global Agriculture and Food Systems\', Olam aims to address the many challenges involved in meeting the needs of a growing global population, while achieving positive impact for farming communities, our planet and all our stakeholders. Headquartered and listed in Singapore, Olam currently ranks among the top 30 largest primary listed companies in terms of market capitalisation on SGX-ST.

Olam Information Services (OISL) is a captive subsidiary of Olam International, Singapore offering IT Services & Global Business Services across its operations in 65 countries in Asia, Africa, EU & Americas. In Chennai, we currently have onboard more than 1000 highly motivated employees. Olam Digital has received International Innovation Award 2019 for Best Services and Solutions.

Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in City of Chennai, India and provides its services to over 20 countries. Olam GBS has received Best Shared Services in India Award - 2019, by Shared Services Forum and Asia\'s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum.

Job Summary

The role holder is responsible for ensuring the OtC collections process operates as effectively as possible. S/he will manage the assigned customers/stakeholders and implement effective collection processes and controls. Responsibilities include continuously monitoring accounts receivables aging to ensure customers pay according to the agreed upon payment terms. S/he will also develop collaborative relationships with internal and external stakeholders to eliminate and understand reasons for non-payment.

• Ensure payments are received for goods and services as per the agreed timelines and record these transactions accordingly
• Responsible for verifying and posting receipts, and resolving any discrepancies
• Follow-up with the concerned customer/stakeholder for details on unapplied/unidentified receipts until closure
• Connect with customers through all possible channels (phone, email, portal, or any other means) to follow up on past payment dues and ensure closure
• Deal with the billing of a customer for goods and services that the customer has ordered
• Maintaining accounts receivable files and records and performing accounts reconciliations
• Perform customer account reconciliation, review, and share debtors ageing report
• Deliver process activities as assigned in the manner prescribed, meeting and exceeding the predefined SLA
• Update existing/create new desktop procedures to document changes to an existing process or introduction of a new process area
• Proactively follow up with the stakeholders/customers to ensure invoice receipt and the payment process; manage and resolve collection of aged receivables for assigned customers.

Olam is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

Olam