Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Associate, Operations

What does a successful Customer Service Administration do at FISERV/ ICICI Merchant Services?

As a successful Cash Management / Lending Back Office team member, you will operate as the client point of contact and/or point of escalation for moderate to highly complex questions, requests, and service issues.

What will you do:

Complete daily settlement reconciliations, work suspense account management, issue credit balance refunds, process account updates received through Cash Management processing files, assist in recovery projects, completed account research and manage work case queues

What will you need to know:

• Accountability for achieving the timely and complete resolution of customer issues and inquiries in conjunction with \xe2\x80\x9cCustomer First\xe2\x80\x9d initiatives. Includes effective communication to all stakeholders.
• Ability to build and maintain partnerships with the Client, Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
• Supports internal activities related to strategic Client projects, account integrity and overall initiatives.
• Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI\xe2\x80\x99s).
• Identify systemic and Client-impacting trends and escalating through proper channels of leadership.

What would be great to have:

• 2 to 3 years of experience in back office , with knowledge Vision PLUS.
• Background in payment industry or fintech company.
• Excellent written and verbal English with Knowledge of Banking , Cash Management and Lending.
• Ability to organise and follow- up multiple task / details with accuracy & timeliness
• Ability to work in evening / night shifts

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Fiserv