Job Description

Job Requirements
Job Role: Associate Operations Manager - ACP Support
Function/Department: Retail Wholesale & Treasury
Job Role:
IDFC FIRST Bank is seeking a highly motivated and experienced Associate Operations Manager to join our team in Navi Mumbai. As the Associate Operations Manager - ACP Support, you will be responsible for providing support to the Credit Card Operations team in the Post Issuance- Customer Lifecycle Management department. This is a full-time position in the operations- Retail, Wholesale & Treasury category.
Roles & Responsibilities:

• Provide support to the Credit Card Operations team in managing the post-issuance customer lifecycle management process.
• Monitor and analyze customer data to identify trends and patterns and make recommendations for process improvements.
• Collaborate with cross-functional teams to ensure timely and accurate processing of customer requests.
• Develop and maintain standard operating procedures for the post-issuance customer lifecycle management process.
• Ensure compliance with all regulatory and internal policies and procedures.
• Identify and resolve any operational issues or discrepancies.
• Provide training and guidance to team members as needed.
• Generate reports and present findings to senior management.

Education Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5-10 years of relevant experience.