Job Description

Job RequirementsJob Title : Associate Operations Manager ACP & VelocityPlace of work - Mumbai (Juinagar / Prabhadevi)Business Unit : Retail Banking OperationsFunction :Credit Card ACP & Velocity SupportJob Purpose:Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.Roles & Responsibilities:-Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 years-Setting up ACP Support process and ensure that the SOPxefxbfxbds of the process are prepared, implemented and monitored.- Responsible for Smooth working of Credit card ACP Support process.- Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.- Ensuring posting of payment to credit card on timely manner.- Managing financial recon activity for all payment processing done through all channel- Co-ordination with payment gateway vendors to ensure smooth payment processing- Should be able to impart training to internal and external partners for payment related activities- Publishing Daily / Weekly / Monthly ACP Support MIS to senior management- Implementation of new projects & initiatives to automate the processes.- Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process- Handling Credit Card ACP Support related queries and managing senior management & nodal escalations- Handling internal and external audits for unit/Bank.- Experience of managing in Credit card ACP unit of banks / processors.- Good verbal and written communication- Skills for documenting customer account activities.- Quality aspect in all deliveries & time management.- Proactive approach with the ability to take the initiative to problem solvingManagerial & Leadership Responsibilities:- Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity in the zones- Attract and retain best-in-class talent for key roles in their reporting structure- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements- Enable teams to drive growth targets by providing necessary supportEducational Qualifications:Graduate xefxbfxbd AnyPost Graduate xefxbfxbd FinanceExperience:Atleast 5 -10years of experience

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