Job Description

Job Requirements

Job Title ? Associate Operations Manager ? ACP & Velocity
Place of work - Mumbai (Juinagar / Prabhadevi)
Business Unit ? Retail Banking Operations
Function ? Credit Card ? ACP & Velocity Support
Job Purpose:
Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.
Roles & Responsibilities:
? Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 years
? Setting up ACP Support process and ensure that the SOP?s of the process are prepared, implemented and monitored.
? Responsible for Smooth working of Credit card ACP Support process.
? Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
? Ensuring posting of payment to credit card on timely manner.
? Managing financial recon activity for all payment processing done through all channel
? Co-ordination with payment gateway vendors to ensure smooth payment processing
? Should be able to impart training to internal and external partners for payment related activities
? Publishing Daily / Weekly / Monthly ACP Support MIS to senior management
? Implementation of new projects & initiatives to automate the processes.
? Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process
? Handling Credit Card ACP Support related queries and managing senior management & nodal escalations
? Handling internal and external audits for unit/Bank.
? Experience of managing in Credit card ACP unit of banks / processors.
? Good verbal and written communication
? Skills for documenting customer account activities.
? Quality aspect in all deliveries & time management.
? Proactive approach with the ability to take the initiative to problem solving
Managerial & Leadership Responsibilities:
? Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity in the zones
? Attract and retain best-in-class talent for key roles in their reporting structure
? Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
? Enable teams to drive growth targets by providing necessary support
Educational Qualifications:
Graduate ? Any
Post Graduate ? Finance
Experience:
Atleast 10+ years of experience