Job Description

: NOMC Engineer/Operator
Location: KSEBL Data Centre / Network Operations cum Monitoring Centre (NOMC)
Shift: 24x7 Rotational Shifts (including business hours and on-demand onsite support)
Qualification: Diploma / B.Tech (Any stream)
Experience Required:

• 2 to 5 years of experience in Smart Metering Services and NOMC operations is mandatory.

• Minimum 1 year of experience in MDMS or similar software operation and management.

• Minimum 2 years of experience in Server, Database, Storage, Networking, and Security Systems administration and system integration.

Job Role & Responsibilities
Primary Responsibilities

• Operations of Smart Metering Systems including HES, WFM & MDMS.

• Monitoring, Reporting & Incident Management for all smart metering-related services.

• SLA Management - ensuring uptime and timely resolution of issues.

• Providing technical support, validation, and testing for smart metering products.

• Coordinating dispute resolution and field staff support.

• Carrying out SAT (Site Acceptance Testing) and UAT (User Acceptance Testing) as and when required.

Operational Responsibilities

• Work in 24x7 rotational shifts as part of the NOMC.

• Perform daily monitoring and operations of HES, WFM & MDMS applications as per SOP.

• Provide technical assistance to field staff for field activity execution.

• Coordinate with KSEBL, utility teams, and application providers for resolving issues.

• Understand utility billing systems and integrations.

• Handle and resolve integration-related issues efficiently.

• Monitor SLA compliance and take necessary actions for adherence.

• Use Incident Management & Ticketing tools to track and resolve tickets within SLA.

• Immediately respond to system events, alerts, and anomalies.

Additional Skills

• Good understanding of AMISP architecture, products, infrastructure & services.

• Knowledge of smart metering protocols and platforms.

• Proficiency in network and systems monitoring tools.

• Malayalam language proficiency is mandatory.

Skills Required