Job Description

:
Associate
Job Information
Job Title
Associate
Org Role
Business Unit
India Human Captial Management (HCM)
Service Delivery Model (SDM)
9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll
Org Level
AA ( Entry)
Scope
Summary
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Responsibilities
\xc2\xb7 Acquire process knowledge from SME (Internal/Client) & be process certified.
\xc2\xb7 Participate and successfully complete role related training programs.
\xc2\xb7 Responsible for appropriately managing assigned tasks
\xc2\xb7 Responsible for processing transactions of low complexity.
\xc2\xb7 Ensure consistent productivity & accuracy as per team requirements.
\xc2\xb7 Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments
\xc2\xb7 Provide prompt responses to queries from Internal or External stakeholders
\xc2\xb7 Follow Data Privacy and Code of Conduct standards
\xc2\xb7 Ensure compliance to Time Recording guidelines
\xc2\xb7 Adherence to floor policies, team schedule and leave plans.
Requirements
Competencies
Passion for results:

• Be committed to perform the job to the highest possible standard

Client Centricity:
\xc2\xb7 Ask questions and show keenness to understand client perspective
\xc2\xb7 Meet timelines with minimal or no escalation
\xc2\xb7 Demonstrate responsiveness to client needs and requests
Effective Communication:
\xc2\xb7 Listen intently and ask questions to clarify understanding
\xc2\xb7 Understand given data and structure further communication based on the understanding
Collaborative Working:
\xc2\xb7 Work well with colleagues from different parts of the organization.
\xc2\xb7 Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
\xc2\xb7 Seek and analyze data and information pertaining to the issue at hand
\xc2\xb7 Display a sense of urgency in accomplishing goals and takes actions to ensure results.
Learning Agility:
\xc2\xb7 Demonstrate eagerness to learn on the job
\xc2\xb7 Apply learned concepts and skills on the job with guidance
\xc2\xb7 Seek necessary help to deliver results in new and ambiguous situations
Execution Excellence:
\xc2\xb7 Clearly understand work expectations & prioritize critical activities
Education & Skills
\xc2\xb7 Bachelors Degree (preferably Commerce/Accounting)
\xc2\xb7 Work experience of 0-24 months
\xc2\xb7 Good written & verbal (English) communication skills
\xc2\xb7 Working knowledge of computer applications including Excel & Word
\xc2\xb7 Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
\xc2\xb7 Flexibility to work 24*7 shift timings
\xc2\xb7 Occasional extended work hours to meet business needs
\xc2\xb7 Mobility across client teams
\xc2\xb7 Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
Potential Growth Opportunities
Next Role
Analyst
HRO