Job Description

Role Overview:
Cashfree Payments is seeking a skilled professional to join our Merchant Risk team as an Associate - Merchant Risk. This role requires expertise in handling Chargebacks, Disputes, and Chargeback Disputes, as well as liaisoning with local government agencies and law enforcement agencies. The ideal candidate will have a strong understanding of regulatory requirements and proficiency in using screening tools and monitoring systems.
Key Responsibilities:
Conduct thorough investigations into Chargebacks, Disputes, and Chargeback Disputes, and resolve them efficiently to minimize financial losses.
Collaborate with internal teams, including Risk, Operations, and Customer Support, to ensure seamless communication and effective resolution of issues.
Develop and maintain strong relationships with local government agencies and law enforcement agencies to stay updated on regulatory changes and best practices.
Stay current with industry trends, regulatory requirements, and emerging risks to ensure the company remains compliant and competitive.
Contribute to the development of processes and procedures to improve the overall efficiency and effectiveness of the Merchant Risk team.
Participate in training and development programs to enhance skills and knowledge in areas such as AML/CFT regulations, sanctions screening, and transaction monitoring.
Analyze data and metrics to identify trends and areas for improvement, and develop reports to present findings to senior management.
Work closely with the Compliance team to ensure all activities are conducted in accordance with regulatory requirements and company policies.
Develop and maintain a deep understanding of the company's products and services, as well as industry trends and emerging risks.
Collaborate with the Training team to develop training programs and materials for the Merchant Risk team.
Stay up-to-date on industry developments, best practices, and emerging risks to ensure the company remains compliant and competitive.
Develop and maintain a network of external contacts, including government agencies, law enforcement agencies, and industry experts, to stay informed on regulatory changes and best practices.
Requirements:
Strong knowledge of AML/CFT regulations and RBI/FIU-IND guidelines.
Hands-on experience with the FIU-IND portal for STR filing.
Proficiency in sanctions screening tools and transaction monitoring systems.
Excellent analytical skills with attention to detail.
Ability to work independently and maintain confidentiality.
Strong communication and interpersonal skills.
Minimum 1-2 years of relevant experience in Merchant Risk and from Online payments background.