Job Description

Associate Manager - WordPress
Location: Hyderabad
Job Type: Full-Time
About us -
At vSplash, we're passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We're a white-label digital media company trusted by global partners. At our core, we're a team of curious minds who love technology, creativity, and teamwork. With us, you'll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month!
What is this job all about?
Imagine leading a high-speed, high-volume web team that powers the digital presence of thousands of U.S. small businesses.
Your mission: Manage operations, lead people, fix bottlenecks, handle clients, and ensure top-tier WordPress websites go live on time--with zero compromise on quality. This isn't just a project management role--it's a hands-on, sleeves-rolled-up leadership opportunity for someone who knows WordPress inside out and thrives in a fast-moving, quality-obsessed environment.
What will you actually do?
You'll:

• Lead day-to-day operations for the WordPress web production team--ensure deadlines, quality, and SLAs are consistently met.
• Build, document, and evolve internal SOPs that make execution faster and smoother.
• Lead client discussions, handle escalations, and own client success.
• Mentor and manage team leads, balancing performance, leave planning, and resource allocation.
• Stay hands-on--troubleshoot technical challenges and support supervisors in complex scenarios.
• Use tools like JIRA/Salesforce to monitor project health and timelines.
• Drive ongoing performance reviews and feedback loops to keep the team sharp and motivated
• Push innovation--embrace automation and AI where it drives efficiency and quality
• Should be able to work on subscription based customers

Key Skills Requirement -

• Strong expertise in WordPress with hands-on experience in page builders like, Elementor
• Ability to troubleshoot, solve problems, and provide guidance across technical, team, and process challenges
• Client-focused mindset, balancing speed with quality delivery
• Should be able to evaluate and estimate project timelines
• Proven experience in leading and mentoring large teams while driving performance and morale
• Highly organized, results-driven, and open to adopting AI-led process improvements
• Excellent communication skills with teams, clients, and stakeholders

What mindset fits best?

• Adaptable Leader
• Client-Led Thinker
• Efficiency Champion
• Mentor at Heart
• Quality Obsessed

Prior Experience -

• 8+ years total experience, with recent 5+ years of hands-on WordPress expertise across major page builders.
• 3+ years of team leadership experience managing large, diverse teams.
• 2+ years of international client handling experience--calls, escalations, and expectations.

Ready to apply?
If this sounds like your kind of challenge, send us your resume
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