Job Description

Associate Manager - Social Media Operations
Location: Hyderabad
Job Type: Full-Time
About us -
At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build scalable digital solutions that make a real difference. As a trusted white-label digital media partner, we support global agencies in serving 10,000+ SMBs every month. At our core, we're a team of curious minds who love technology, creativity, and collaboration. With us, you'll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life.
Job Brief:
We are looking for a results-driven Associate Manager - Social Media Operations to lead vSplash's operations for US-based small businesses. You will manage a team of Social Media Specialists (SMS) and own day-to-day operations, SLA adherence, and partner/client escalations. Your focus will be on driving efficiency, proactive resolution, and process improvements while ensuring our team culture and values thrive. The ideal candidate will have proven expertise in people management, SLA management, and operational efficiency, with working knowledge of tools such as Jira, Salesforce, and project management platforms.
What will you actually do?
You will:

• Lead day-to-day operations of social media teams, ensuring SLA compliance, smooth task execution, and process continuity.
• Track team performance using dashboards/tools, share regular reports, and provide insights for leadership reviews.
• Develop reporting metrics and dashboards as business complexity evolves.
• Manage workflows for a large customer base with varied process requirements.
• Act as the first escalation point for partner queries with timely responses and accurate reporting.
• Oversee onboarding, training, and refresher sessions for team members.
• Drive efficiency improvements, process automation, and cross-functional collaboration with Product/Engineering teams.
• Support hiring, manage leave planning, and address performance issues to maintain productivity and availability.
• Build a strong team culture through regular check-ins, recognition, and transparent communication to boost cohesion, morale, and engagement.

What mindset fits best?

• Accountability-driven
• Client-centric and Partner-centric
• Tech-savvy
• Process-oriented
• Agile & improvement-focused
• Growth & learning-oriented
• Collaborative leadership style

Key Skills Requirement -

• Proven expertise in managing SLAs, team schedules, and day-to-day operations
• Strong communication, leadership, and problem-solving abilities
• Strong analytical skills to generate insights, improve processes and support data driven decisions.
• Proficiency in documents, spreadsheets and presentations for reporting and communication.
• Hands-on experience with essential tools like Jira, Salesforce, Slack, or similar platforms

Qualification and Prior Experience -

• Graduate in any discipline (postgraduate degree is an advantage).
• 8+ years overall work experience.
• At least 4 years in delivery management, team management and client/partner interactions.

Ready to apply?
If this sounds like your kind of challenge, send us your resume!
Powered by JazzHR

Skills Required