Job Description

Job Title: Associate Manager
Organization Name: NEC Corporation of India Ltd.
Reporting Relationship: Reporting to Technical Architect
Required Skills: ServiceNow Development and ITIL
KEY RESPONSIBILITIES:

• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
• Complete development, configuration and workflow administration to support business processes in the platform.
• Project and people management skill, Good in customer handling
• Support on business development and provide solutions to various customer base don the requirement
• Provides analysis of problems while working toward solutions to technical issues.
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
• Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
• Configuration/Customization of the ServiceNow system including workflows.
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITOM and other ServiceNow applications.
• Management of platform life-cycle.
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
• Develop custom reports for end-users that require assistance with report creation.
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
• Functional knowledge of ITSM processes and best practices.
• Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
• Experience administering Okta and Active Directory for user administration and authentication.
• Familiar with web services integrations using SOAP and REST.
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
• Works directly with IT Management to align ServiceNow with IT organization strategy.
• well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.

Prerequisites

• Minimum 5 years of ServiceNow development experience.
• ITIL Knowledge
• ServiceNow Certifications

Base Location: Noida. However, selected candidate has to efficiently & effectively manage travel within country and internationally as per business requirement
Specialization Description
IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including:

• Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology
• Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices)
• Translating business requirements into application requirementsSpecialization Match Note: This role is a blend of Business Analysis and Systems Analysis.

Level Description
Experienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. Works to achieve operational targets within the job area with a direct impact on function / sub-function results. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India's digitization journey continually for the past 70 years.
NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.
With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.
NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.
Specialties:
IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.
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