Job Description

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Overview
Job Title - Associate Manager, PS
Location - Madurai
Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 4500 employees, 90 different products and a global client base, there's no better time to advance your career at Aptean.
Aptean is seeking an experienced Professional Services Manager to own and lead all customer implementation engagements for our Enterprise Data Insights product. This role is accountable for the end-to-end delivery lifecycle, from customer kickoff through go-live and transition to support, ensuring projects are delivered on time, within budget, and at the highest quality standards.
The successful candidate will lead a cross-functional delivery team comprising functional consultants, technical consultants/developers, and project managers, and will act as the primary escalation point for customers and internal stakeholders related to delivery execution for the product line.
About the role

• Lead a cross-functional team to deliver high-quality services that meet customer needs and business objectives.
• Take ownership of service delivery, ensuring on-time execution and high levels of customer satisfaction.
• Act as a trusted advisor and key point of contact for customers, fostering strong relationships and delivering customer-centric solutions.
• Work closely with the leaders in Professional Services to transform and innovate our delivery model, enhancing efficiency and time-to-value for our clients.
• Utilise data-driven decision-making and implement effective management practices to drive continuous improvement and achieve business goals.

Key Responsibilities
Delivery Leadership & Execution

• Own the successful delivery of all Professional Services implementation projects for Aptean's Enterprise Data Insights Product.
• Oversee the full project lifecycle, including kickoff, requirements, design, configuration/customization, testing, training, go-live, and post-go-live stabilization.
• Ensure projects meet contractual commitments related to scope, budget, timelines, and quality.
• Serve as the senior delivery escalation point for customer and internal project issues.

Team Leadership & People Management

• Lead, mentor, and develop a team of consultants, developers, and project managers aligned to the product line.
• Ensure appropriate staffing, skill alignment, and workload balancing across active engagements.
• Set performance expectations, conduct reviews, and drive continuous improvement in delivery capability.
• Promote a culture of accountability, collaboration, and customer focus.

Customer & Stakeholder Management

• Build strong executive-level relationships with customers and act as a trusted delivery advisor.
• Partner with Sales, Pre-Sales, Product Management, Support, and Customer Success teams to ensure seamless customer experience.
• Participate in project governance meetings and executive steering committees as needed.
• Manage customer expectations and proactively address risks, issues, and change requests.

Financial & Commercial Accountability

• Own delivery P&L for the product line, including revenue recognition, margin targets, and cost control.
• Track project financials such as billable utilization, burn rate, and forecast vs. actuals.
• Review and approve change orders and scope adjustments in collaboration with Sales and Legal.
• Provide accurate delivery forecasts and performance reporting to senior leadership.

Process, Quality & Continuous Improvement

• Define, implement, and enforce standardized delivery methodologies, best practices, and quality gates.
• Ensure compliance with internal delivery processes and governance models.
• Partner with Product Management to provide feedback from implementations to influence product roadmap.
• Drive post-implementation reviews and incorporate lessons learned into future engagements.

Work Experience
7-10 Years
Knowledge, Skills, Abilities & Competencies

• 7+ years of industry experience in Data Management practices and methodologies.
• Good understanding and working knowledge of 'Data-As-A-Service' framework.
• 3+ years in a leadership role managing multi-project delivery teams.
• Proven experience leading Professional Services organisations, with a focus on achieving profitable growth and operational excellence.
• Strong background in software system implementation, particularly in ERP and/or Manufacturing software projects.
• A track record of building and managing high-performance teams, with a commitment to talent development and retention.
• Purpose-driven, with strong business acumen and a talent for data-driven decision-making.
• Excellent interpersonal skills, with the ability to communicate complex ideas effectively to a range of stakeholders.

Shift details: Required to work in shift
Required to work in shift: Yes
If Yes Shift Timing: 5PM to 2AM IST
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy

Skills Required