Job Description

Job Summary
As a Bank, we hold "think client" as one of our valued behaviours - it's how we ensure that we're working on things that matter to the people we serve. That value doesn't just apply externally - we think client when we're considering our colleagues too. Doing it requires us to have a strong understanding of what our people are thinking and feeling; what's helping our people to be at their best every day; and what's unhelpful and causing a drag on our people's ability to have an impact.
We gain an understanding of our employees through our employee listening programme - 'My Voice.' This is comprised of several elements:
Annual employee survey This is our global survey of our 86k strong workforce, run in 9 languages across 59 countries. It informs key business decisions and allows us to assess the progress we're making on our people strategy.
Continuous listening
We run a rolling culture survey which allows us to monitor sentiment throughout the year and report 'live.'
Moments that matter We run lifecycle surveys at critical moments in the employee lifecycle (e.g. onboarding and exit) and we use pulse surveys to investigate sentiment around key organisational changes (e.g. our shift to flexible working).
Democratising access We put insights into the hands of those who need them to make decisions through advisory services, enablement and access to dashboards and analytical tools.
Listening in new ways We believe the future is a world where structured surveys are only a small part of the way we monitor employee sentiment. We're exploring ways to listen passively and analyse unstructured data.
We are looking for a talented team player to assist with the operational activities of the delivery of our employee listening programme. The role will work closely with the Head of Employee Listening and involve collaboration with colleagues from the across the Bank and our external partners.
Key Responsibilities
You will support the operational activities of the delivery of our employee listening programme. You will assist with the delivery of our annual employee survey process, our continuous listening programme and lifecycle surveys at moments that matter. Key elements of your role will include:

• Ensure the end-to-end seamless delivery of the employee listening programmes
• Collaborate and engage with vendors on requirements, contracting, briefing and deployment for the programme
• Maintain accurate records and management of the programme reports/database/ trackers

Strategy

• Accountable to drive and support employee listening programme as per the global standards in respective Business/Region
• Participate in programme planning and calendar preparation for the year
• Partner with Group Employee Listening team on programme design discussions, process management, operations support and on ground delivery
• Regular reporting on programme wise status to customers and stakeholders
• Manage all queries related to the programme and provide solutions effectively
• Provide dashboards and value add metrics through analysis
• Operational governance and execution of all finance aspects related to the programme management
• Identify areas of process improvement and provide suggestions to the team - draft POIs, SLAs and other process documents

Business

• Understanding the Organisation & Business context
• Extensive experience and expertise in the Senior Level Stakeholder Management. (OD Product

Head, Stakeholders and HRBPs & Partners in GPS - Global People Services)

• Proactively engaging with the respective stakeholders and delivering value added services

Processes

• Assisting with the delivery of the Bank's annual global employee survey.
• Support with the Development and maintaining surveys at moments that matter.
• Embedding and enhancing or approach to continuous listening.
• Identify the opportunities to improve employee experience.
• Reporting findings and recommendations for improving employee experience.
• Agility to keep track of the organizational changes and bring appropriate changes to the process and plans.
• In depth, end to end, understanding of the processes involved in smooth execution of the programmes per guidelines from OD team
• Support the operational team in delivering the programme as per the agreed SLA (Service Level Agreement)
• Build strong partnerships with stakeholder's that allows end to end seamless delivery of all activities and focus on delivering flawless service delivery

• Be a business partner with Group OD team and work closely with analytics team to provide meaningful analysis which influences business decisions
• Take active part in the weekly/monthly calls conducted with stake holders
• Drive and partake in daily operating calls with vendor to ensure programme delivery
• Ownership and accountability on programme related trackers and reporting
• Responsible for process documentation and process improvement
• Constantly drive for standardization of processes within the team
• Responsible for all the AskHR queries coming to the team, streamlining, prioritizing and delivering

as per agreed TAT
People & Talent

• Act as subject matter expert of the product and responsible to educate and collaborate with the respective HR colleagues and GPS teams for the accountable deliverables
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

• Highlighting potential risk and mitigating them in the process and product.

Governance

• Maintain Global governance standards within area of accountability
• Follow risk parameters as defined within area of accountability
• Map & update process steps in ARIS
• Adhere to Quality Matrices standards in the product and unit

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Organisation Development CoE (Centre of Excellence)
• Employee experience council
• HR Colleagues across the bank
• Employees/Senior Leaders
• Partners in GPS, Workforce Management Analytics and Corporate Affairs

Skills and Experience

• Qualtrics Platform Mastery - Mandatory
• MS Office
• Subject matter expertise in Organisation development & Programme Management
• Excellent Communication & Written - Business writing skills/ Verbal communications/ Business Requirement Document/ Concept Papers
• Data Management & Integrity
• Data Visualization and Reporting
• Manage Conduct /Maintain high level of integrity
• Manage Risk/ Compliance to Risk parameters
• Stakeholder Management, Project Management - Project Coordination and Time Management
• Survey Management - Testing & Debuging
• Analytical and Logical Reasoning
• Critical Thinking and Problem-Solving
• Detail-Oriented and Quality Assurance
• Rapid Learning and Adaptability

Qualifications

• Education Bachelor/Masters Degree in HR OR Related Fields
• Related fields like Data Science, SocialScience & Phychology/HR

• Languages Excellent Comms in English(Both Verbal or Written)

Competencies
Action Oriented
Collaborates
Customer Focus
Gives Clarity & Guidance
Manages Ambiguity
Develops Talent
Drives Vision & Purpose
Nimble Learning
Decision Quality
Courage
Instills Trust
Strategic Mindset
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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