Job Description

Designation
ASSOCIATE MANAGER
No. of Positions
1
Experience
4-7 Years
Skill (Primary)
Domain Competencies (BSERV )-MPE-Advertising Sales
Qualification
BCom
Job Family
Delivery Domain
(Posting).
Quality & Training AM/DM (1.) Participate in planning and forecasting exercise with onshore and business associates (2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups (3.) Identify and implement improvements in formats and templates used for reporting and analysis (4.) Ensure that all SLAs are met, measured and reported to the clients on agreed frequency (5.) Run the governance with clients and maintain action logs to record, track and close the issues (6.) Act as first escalation point of contact for all service delivery related matters (7.) Conduct team meetings, collect information on people issues and implement actions to address them. (8.) Review of deliverables on defined parameters. (9.) Continuous process improvements to create capacities. (10.) Build, own and improve internal controls in the processes '