Job Description

Associate Manager / Manager - Social Media
Location: Hyderabad
Job Type: Full-Time
About us -
At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We're a white-label digital media company trusted by global partners. At our core, we're a team of curious minds who love technology, creativity, and teamwork. With us, you'll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month!
Job brief:
We are looking for a results-driven Social Media Manager to lead vSplash's social media efforts focused on the US market. You will manage a team of Social Media Specialists (SMS) and take full ownership of creating and executing strategies that build the online presence of small and medium US businesses across industries. The ideal candidate will have strong team management skills, deep knowledge of US audience trends, creativity, and a data-driven approach to deliver targeted content and high-impact campaigns. Your work will help clients engage their customers, grow their brand, and achieve measurable business outcomes in a competitive digital landscape.
What will you actually do?
You will:

• Lead day-to-day operations of social media teams, ensuring SLA compliance, quality checks, and smooth task execution
• Track team performance using dashboards/tools, share regular reports, and provide inputs for leadership reviews
• Develop reporting matrix and dashboards as per evolving business complexity and needs
• Handle a large customer base with intricate process flows for each task type.
• Act as the first escalation point for client queries, ensuring timely responses and accurate data presentation in meetings
• Oversee onboarding, training, and refresher sessions while driving process improvements and automation opportunities
• Support hiring, manage leave planning, and address performance issues to maintain team availability and productivity
• Build a strong team culture through regular 1:1s, recognition, and proactive communication to boost morale and engagement

What mindset fits best?

• Accountability-Driven
• Client-Centric
• Tech-savvy
• Process-Oriented
• Agile & Improvement-Focused
• Growth & Learning-Oriented
• Collaborative Leadership

Key Skills Requirement -

• Degree in Marketing, Business, Communications, or related field
• Proven expertise in managing SLAs, team schedules, and day-to-day operations
• Strong communication, leadership, and problem-solving abilities
• Hands-on experience with essential tools like Jira, CRM, Slack, or similar platforms
• Data-driven mindset with strong analytical skills to generate insights and improve processes

Prior Experience -

• 10+ years of experience in Social Media Operations, Digital Marketing and Customer Handling.
• At least 5 years in a team management role.

Ready to apply?
If this sounds like your kind of challenge, send us your resume!
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