Job Description

Roles and Responsibility

• Support the Head of Operations, Legal and Associate Director, Legal to deliver the LCS function\xe2\x80\x99s key priorities, including strategy, cost, communications, MI and productivity initiatives.

Strategy

• Assist in the tracking and measuring of the performance of the LCS function in delivering the strategic agenda.
• Support Head of Operations, Legal and Associate Director, Legal to define and prioritise the annual risk based strategic programmes of work across the function.
• Support, where required, the rapid reaction taskforces for swift issue management of projects, initiatives, or events.

Business

• Support budget process and accurate forecasting, including the delivery of capacity plans as required, to deliver on budget outcomes.

Processes

• Support Head of Operations, Legal and Associate Director Operations, Legal in Business Management activities, (including but not limited to, governance, documentation, and process management etc.)
• Maintain standard processes e.g. for management of headcount, costs, MI generation etc, including identification and migration of best practices from other areas of the Bank.
• Support in the development and maintenance of performance metrics for increased visibility and insight into the function\xe2\x80\x99s performance.
• Provide support on team communications activities.
• Support in the development of new processes and procedures to enhance operations and services.

People & Talent

• Support Head of Operations, Legal and Associate Director Operations, Legal in people management in the areas of resourcing, talent development, performance management, learning and development and engagement and in partnership with HR.

Risk Management

• Have an awareness and understanding of the Enterprise Risk Management Framework in relation to the LCS function as required, and associated policies and standards.

Governance

• Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Provide support on the QPR/MPR meetings including but not limited to the meeting calendar, materials and taking minutes and manging action log.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Legal operations to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head of Operations, Legal
• Associate Director of Operations, Legal
• LCS BPMs
• Functional stakeholders including Finance, TTO, HR

Our Ideal Candidate

• Relevant degree in Business Administration, or other business/operations subject.
• 7+ years\xe2\x80\x99 experience in a generalist business role required e.g., Business Manager, Business Support, Office Manager.
• Good technology skills including Microsoft programs; Outlook, Word, PowerPoint and proficiency with Excel (v-lookup, pivot tables, charts, and formulas), (Visio, SharePoint and ServiceNow is advantageous).
• Good financial/budgeting experience and/or analytical / numerical / problem-solving skills,
• Good document management experience.
• Good project management skills required (certification e.g., PRINCE2 or PMP or Scrum is advantageous),
• Self-learning and ability to find information and apply it.
• Excellent attention to detail & time management, multitasking/prioritisation capabilities.
• Excellent interpersonal and communication skills and multi-cultural awareness and sensitivity.
• Exemplary integrity, ethics, independence, and resilience.
• Ability to handle sensitive matters with discretion and confidentiality.
• Knowledge of industry best practices for ways of working (certification e.g., Six Sigma or Business Analysis certificate is advantageous).
• Experience in Legal or Compliance operations is advantageous.
• Experience gained at Standard Chartered (or another major international bank) or one of the big four consultancies is advantageous.

Role Specific Technical Competencies

• Operational Functions
• Planning: Tactical, Strategic
• Organizational Change Management
• Process Management
• Document Management
• Standard Operating Procedures

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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