Job Description

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Configure and Manage Microsoft Teams Phone for Voice Users

Enable users for Microsoft Teams Phone assign Teams Phone license. assign a Microsoft Teams Calling Plan license. assign user dial plans. assign numbers to users. assigning verified emergency address location assign a calling policy to a user. assign a usage location to a user.

Enable users for Direct Routing

assign a voice routing policy to a user for Direct Routing assign a number to a user by using PowerShell. enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell.

Enable per-user calling features

configure group call pickup. configure call delegation and call delegates. configure call forwarding. configure simultaneous ring. enable and configure audio conferencing. assign a dial-out policy.

Plan and Configure Microsoft Teams Phone

Plan and design a Microsoft Teams PSTN solution choose an appropriate PSTN connectivity solution. identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones. plan network topology. plan for integration of Certified Contact Center solutions. Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect choose between porting and acquiring numbers for Teams Calling Plans acquire phone numbers for Teams Calling Plans from Microsoft create a port order for Microsoft service and user numbers. create a request to convert between Microsoft service and user numbers. configure Operator Connect

Configure Phone policies

install Microsoft Teams PowerShell module. design and configure a tenant dial plan. configure calling policies. configure call park policies. configure caller ID policies. configure outbound call restrictions. configure inbound call blocking. configure compliance recording.

Configure auto attendants and call queues

design call flows for auto attendants and call queues. configure auto attendants and call queues. deploy channel-based call queues. configure resource accounts, including cloud and hybrid environments. assign licenses to the resource accounts. assign phone numbers to resource accounts. assign a resource account to an auto attendant or call queue. configure Microsoft 365 Groups for voicemail, configure holidays for auto attendants and call queues. configure custom Music-on-Hold.

Design network infrastructure for optimal Microsoft Teams Phone performance

determine network readiness for Microsoft Teams design network requirements by using the Network Planner in Microsoft Teams perform a network analysis. design and validate local internet breakout strategy for client media optimization. design and validate VPN split tunnelling. design organization QoS requirements and policies. configure Microsoft Teams QoS policies.

Extend a Direct Routing infrastructure.

design and configure Location Based Routing (LBR) design and configure Local Media Optimization (LMO) configure gateway translation rules create a validated emergency address.

Monitor and Troubleshoot Microsoft Teams Phone

Monitor Microsoft Teams Phone configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels. configure Power BI reports for CQD

Monitor and troubleshoot Microsoft Teams clients and devices

troubleshoot Microsoft Teams client data flows by using debug logs, media logs,

browser traces, and desktop logs

troubleshoot configuration profiles in Microsoft Teams configure Notifications & alerts in Microsoft Teams admin center

Troubleshoot Direct Routing connectivity

troubleshoot firewall issues for Direct Routing troubleshoot certificate Issues for Direct Routing troubleshoot SIP options issues for Direct Routing investigate and diagnose calling issues by using an SBC SIP trace Should have good experience of working on IP telephony solutions. Should have fair understanding of Network basics, additional certifications in network stream would be beneficiary. Good oral & written communication Skills. ITIL knowledge is an added advantage. Team Player and ability to work under pressure. Interacts across TAC teams at peer level. Ability to work effectively with and provide guidance to other members of the work group.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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