Job Description

Responsibilities:
? Develop and implement strategies to enhance customer experience and satisfaction.
? Manage and resolve customer complaints and issues to ensure customer retention.
? Conduct regular customer interactions to understand their needs and preferences.
? Maintain updated knowledge of the real estate market trends and competitors.
? Prepare reports on customer feedback, satisfaction, and recommendations for management review.
? Organize customer events and engagement activities to strengthen relationships.
? Utilize CRM software to effectively manage customer interactions and data.
? Stay updated on company products, services, and offerings to provide accurate information to customers.
? Ensure compliance with company policies and procedures in all customer interactions.
Qualifications:
? Minimum 7 years of experience in Customer Relationship Management within the Real Estate industry.
? Demonstrated track record of successfully managing client relationships and driving customer satisfaction.
? Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.
? Bachelor's degree in business administration, Marketing, or related field.
? CRM Certification is preferred.

Skills Required