Job Description

Job Summary
SCB GBS Malaysia Trade Confirmation and Documentation supports more than 20 regional offices, covering a large array of Derivatives products ranging from Equity Derivatives, Commodity Derivatives, FX Options, Structured Notes, Interest Rate Products and Credit Derivatives. With the visions in acquiring new developing markets and pioneering of new evolving products will transform the business into new heights. The department is currently supported across Bangalore, Chennai and Kuala Lumpur.
Key responsibilities to reflect the duties and responsibilities of this role as follows:

• Responsible for end-to-end processing of trade confirmations across a broad range of derivative products including FX options, FX forwards/swaps, interest rate derivatives, structured notes, equity derivatives, and credit derivatives.
• Manage the full lifecycle of confirmations: drafting, validation, matching, chasing, execution tracking, and exception resolution.
• Act as a primary point of contact for external clients and counterparties to ensure timely and accurate confirmation execution.
• Proactively manage relationships with internal stakeholders including Front Office, Middle Office, Legal, Risk, and Technology to resolve discrepancies and ensure timely escalation of unresolved issues.
• Maintain and update internal systems and industry platforms (e.g., internal trade capture tools) to reflect current confirmation status and trade events.
• Ensure adherence to regulatory requirements, market standards, and internal SLAs for all supported product confirmations.
• Handle client and internal queries professionally, providing accurate and timely resolutions.
• Prepare, review, and distribute regular and ad hoc reports related to confirmation metrics, exceptions, breaks, and aging.
• Provide subject matter expertise and support during internal audits, regulatory reviews, and compliance investigations.
• Participate in and support automation and process improvement initiatives on an ad hoc basis, including identification of efficiency opportunities and user acceptance testing (UAT).
• Stay informed of changes in product structures, market practices, and regulatory developments impacting confirmation processes.
• Perform other responsibilities as assigned in line with evolving business requirements and management strategy.

Key Responsibilities
Strategy

• Contribute to the development and implementation of the Derivatives Confirmations team's strategy in alignment with broader organizational and operations goals.
• Identify operational inefficiencies, control gaps, or emerging risks and recommend process enhancements to support strategic improvement initiatives.
• Collaborate with management and cross-functional teams to support the execution of strategic projects, including technology enhancements, workflow redesign, and automation efforts.
• Provide feedback and frontline insight to help shape future-state operating models and support scalability, resilience, and regulatory alignment.
• Participate in the implementation of strategic change programs, including new product rollouts, regulatory adaptations, and global alignment initiatives.
• Support the communication and adoption of group strategy within the team by championing best practices, driving awareness, and fostering a culture of continuous improvement.
• Assist in tracking key performance indicators (KPIs) and progress against strategic goals, using data to support reporting and decision-making.

Business

• Financial Market Operations

Processes

• Trade Confirmations and Documentation for Derivatives products ranging from Equity Derivatives, Commodity Derivatives, FX Options, Structured Notes, Interest Rate Products and Credit Derivatives.

People & Talent

• Product Knowledge - Entry
• Process Management - Entry
• Operations Risk Management - Entry

Risk Management

• Understand the day to day operations for the various product businesses between Middle Office and Confirmations team. Key deliverables to integrate both teams.
• Management and co-ordination of Change management for OTC Derivatives on strategic initiatives, including monthly reporting to key stake holders
• Develop relationships with the various internal stakeholders (for example, Middle Office, Front Office, Legal and Customer Services Groups, Product Enablement (TMG), Settlements and Senior Management in FMO)
• Assist in production of various reports to be presented to Senior Managements
• Assist management to develop the growth and development for all the staff
• Cascade and support management's visions to the team members
• Working with management team to develop and implement of innovative solutions, providing value added support to new markets and new products and FMO teams.
• Continuously creating opportunities/efficiencies on process improvement and professional development within the team and across the bank
• Reconciliation and Exception Queue Management

Responsible for the execution of accurate and timely reconciliations and break investigations according to the latest approved global, product, and regionally defined procedures.

• Query, Investigation and Escalation Management

Responsible for the execution of accurate & timely management of queries, investigation and escalation according to the latest approved global, product and regionally defined procedures.
Applies to all management of all queries, investigations, and escalations.

• Ensure all controls are applied including those defined in the Operational Risk Framework
• Supporting ad-hoc requests/projects/initiatives, on non-business days inclusive (if necessary)
• Continuous product trainings/ presentations given from Front Office to facilitate greater understanding of the respective businesses and product knowledge

Governance

• Customer Service Standards
• Performance/Productivity
• Operational Risk Management
• Compliance
• Cost Control
• Audit Grades
• Self-Development

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Trade Confirmations Team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Derivatives FIC Front Office globally but primarily in Asia.
• Derivatives Operations units globally.
• Derivatives Documentation globally.
• Markets Operations Controls globally.
• Product Control globally.
• Market Risks globally.
• Customer Service Group globally.
• Shared Service Centres globally.
• Global Markets Operations globally.
• Various Middle Office sites.
• Traders and sales personnel from the Derivatives, business.
• Local CC and offshore FMO CC Teams
• WB Legal Department
• External customers

Other Responsibilities

• Supporting ad-hoc requests/projects/initiatives, on non-business days inclusive (if necessary)
• Ability to work flexible shift (UK 3pm to 12am /US 7pm - 4am). Shift will be decided on the basis of business requirement.

Skills and Experience

• Product knowledge on FX Derivatives, Commodities, FX Options, Interest Rate Products, Credit Derivatives and Structured Notes.
• Experience in financial markets operations - Middle Office/Confirmations/Settlements team for any asset classes
• Conceptual understanding of derivative transaction workflow, trade lifecycle and around market events like call, exercises, fixings, rollovers etc
• Excellent interpersonal skills, with the ability to communicate at all levels both written (report and guideline writing) and verbally in English and Chinese
• PC skills: MS Word, MS Excel, MS PowerPoint

Qualifications
Education

• Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent experience

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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