Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : Client Management Operations team isleveraging an integrated model the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services Job Title: Client Service Representative Date: 11 Dec 2020 Department: Client Management Operations ISPL Location: Mumbai / Chennai Business Line / Function: CIB - Corporate and Institutional Banking Reports to: (Direct) Grade: (if applicable) (Functional) Head of Client Services ISPL Number of Direct Reports: N/A Directorship / Registration: NA Position Purpose Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team\'s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products. The Audit Request team is responsible for the production and distribution of audit confirmations to Auditors for Global Markets products and Corporate Banking products for the New-York branch. The team is also the entry point for any enquiry from clients and auditors regarding their audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRock and PIMCO. Responsibilities Manage client queries related to Audit Confirmations .Ensure any request regarding Audit Confirmations is processed as per our service levels agreements. .Maintain a close relationship with VIP clients Produce day to day services Audit Statements .Ensure the audit reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports .Ensure daily controls and distribution Ensure Operational efficiency .Maintain, enhance and develop relevant operational related policies and procedures. .Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes .Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT) Maintain internal network .With the Sales dedicated to the client to get an accurate and updated understanding of the client need .With Back and Middle Offices to ease problem solving through a partnership based relation .Share and disseminate the common objective of global client satisfaction Achieve Client Satisfaction .Advocate for client while upholding bank policy and industry regulation Key contributions .Maintain and develop relationships with internal stakeholders (FO, Marketers..) .Contributes to develop of systems (bring ideas re. new functionality to improve the system) .Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas .Contribute to the development of colleagues through knowledge sharing on all aspects of the role. .Be open minded and suggest ways to continually streamline and improve the process Technical & Behavioral Competencies 1 Accuracy and rigor 2 Team player 3 Result oriented 4 Strong Analytical skills 5 Ability to Multi- Task 6 Dedication and committed 7 Good communication skills both written and Verbal Specific Qualifications (if required) 1.UniversityGraduate 2.2-3 years\' experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Communication skills - oral & written Ability to collaborate / Teamwork Critical thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Choose an item. Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

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