Job Description

Job Title: Associate L1
Req Id: 106069
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 11/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.


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- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly


Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain broad knowledge of client products and/or services Offer additional products and/or services as needed Prepare complete and accurate work including appropriately notating accounts as required Track, document and retrieve information in call tracking database Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) Participate in activities designed to improve customer satisfaction and business performance

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.