:About the Role:Grade Level (for internal use): 07The Team:The role involves being one of the main client contact in providing them support on maximizing the use of the product. On a daily basis, the associate\'s time is spent in addressing client questions and requests about the platform/excel add-in and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales.The Impact:
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