Job Description

Role Proficiency: Under minimal supervision perform various operational tasks related to employee life cycle such as but not limited to new hire on-boarding policies and procedures HR compliance resolution of employee queries and benefits administration.

Outcomes:

• An individual contributor to a subsystem in HR like compensation & benefits employee relations recruitment training performance management HR systems

• Assist SME teams in successfully carrying out various Talent Management activities

• Perform various administrative tasks as assigned within prescribed SLAs following guidelines

• Be available to handle queries from employees through phone email and the ticketing system and ensure response and resolution within prescribed SLAs

• Guide A1 and A2 Associates in the team to perform their responsibilities

• Perform other duties as assigned or requested
  

Measures of Outcomes:

• Accuracy and correctness in all areas of SME support activities

• Meeting of timelines for processes handled

• Efficiency in multitasking

• Proactive implementation and execution of given tasks

• Results from employee feedback surveys

• Efficiency and timeliness of addressing employee queries
  

Outputs Expected: Support to HR Specialist Teams:

• Assist various HR specialist teams in their operational activities
  

• Provide effective service on all aspects of HR policy e.g. employment legislation
  employee relations
  performance management
  engagement and retention strategies
  learning and development
  etc.
  

• Assist the HR Specialist team by reviewing and enhancing relevant policies and procedures in line with best practice and employment law requirements

Payroll:

• Assist the payroll team by providing up to date information regarding new employees
  resignations
  domestic and international transfers and pay changes

Learning and Development:

• Work closely with L&D team to manage Leadership Development offerings for Top Talents
  

• Facilitate Trainings to meet both current and future business needs
  

• Schedule and manage Training and Assessments
  

• Assist in the development of leadership and management training
  

• Assist in conducting Stress Management interviews

Onboarding:

• Filter candidates throughout the end-to-end interview processes by evaluating and assessing their potential to build and scale a high-growth
  venture-backed start-up
  

• Responsible for posting of jobs on recruitment job boards and sourcing for suitable candidates
  

• Actively engage with recruitment and HR leadership to recommend process improvements as needed

Operational Task:

• Query handling from employees
  

• Support communication initiatives and training strategies related to Talent Management
  

• Analyse key data
  identify trends
  generate insights
  present results and drive decisions to completion
  

Skill Examples:

• Proactive approach and ability to multi task

• Highly organized and a fine-tuned attention to detail

• Should be a self-learner who is known for being ambitious and curious

• Demonstrated accountability for owning portions of recruiting process such as on-boarding new hire paperwork background screenings and orientation sessions

• Ability to adapt to the needs of the organization and to manage and update recruitment database post and manage open positions

• Experience in facilitating coaching and mentoring teams to support their development

• Reliable self-motivated and strong attention to detail

• Ability to maintain confidentiality

• Ability to produce thorough detailed and accurate work
  

Knowledge Examples:

• Knowledge of HR practices policies and basic employment laws
  
  • Excellent computer skills (Microsoft Excel Word and PowerPoint)
  • Experience with applicant tracking systems
  • Knowledge on recruiting/performance management best practices
  • Must have knowledge on the business and functional aspects of the processes being implemented
  • Ability to quickly learn aspects of organization policies and processes
    
  
  Additional Comments: NA