Job Description

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Job Title: Business Analyst (Associate III - Business Analysis)
Hiring Locations: Chennai / Trivandrum / Kochi
Experience Range: 4-7 years
Role Description:
We are looking for a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will support project delivery through effective requirements gathering, stakeholder engagement, and solution evaluation. You will work closely with senior BAs and cross-functional teams to ensure business needs are translated into actionable solutions.
Key Responsibilities:
Assist in defining enterprise goals, stakeholder needs, and project objectives
Apply system analysis techniques to assess capabilities, workflows, and limitations
Document and maintain BA artefacts and ensure traceability of requirements
Use BA tools and techniques for effective communication, analysis, and decision-making
Plan and manage requirement elicitation, validation, and prioritization
Evaluate solution options and assist stakeholders in decision-making
Support implementation teams by providing clarifications on requirements
Contribute to continuous improvement of BA practices, templates, and processes
Support mentoring activities under senior BA guidance
Mandatory Skills:
Strong understanding of Business Analysis frameworks and tools
Expertise in requirement elicitation, documentation, and stakeholder engagement
Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc.
Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy)
Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies
Proficiency in creating user stories, use cases, data flow diagrams, and process maps
Experience in writing BRDs, FRDs, and test case mapping
Good to Have Skills:
Exposure to cloud environments and Atlassian tool administration
Knowledge of ITIL processes - Incident, Problem, Change, and Request Management
JIRA API and JQL knowledge
Experience with metrics dashboards and performance analytics
Prior involvement in mentoring junior BAs or leading smaller initiatives
Soft Skills:
Strong verbal and written communication skills
Excellent analytical and problem-solving capabilities
Proactive stakeholder engagement and negotiation abilities
Adaptability and quick learning mindset
Strong organizational and time management skills
Team collaboration and interpersonal skills
Educational Qualification:
Bachelor's or Master's degree in Engineering, Computer Science, or related field
Business Analysis certification (CBAP, CCBA, or equivalent) is a plus
Why Join Us

Opportunity to work on enterprise-grade business transformation projects
Exposure to cross-functional collaboration and modern BA tools and practices
Mentorship from senior analysts and career development opportunities
A supportive environment to contribute to strategic business solutions
Skills:
Jira,Healthcare,Servicenow,Itsm
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.