Job Description

2 - 4 Years
5 Openings
Kochi, Trivandrum

Role description

Role Proficiency:



We are seeking a Production Support Analyst who monitors and troubleshoots application performance, ensures system stability, resolves incidents, collaborates with technical teams, and maintains documentation. This role is crucial for minimizing downtime and enhancing the efficiency of our production environments.



Key Responsibilities:



Incident Management: Identify, diagnose, and resolve production issues.



Documentation: Maintain up-to-date documentation of systems, procedures, and incidents.



System Monitoring: Monitor production systems to ensure smooth operation.



Collaboration: Work with cross-functional teams, including developers and system administrators, to address production issues.



Process Improvement: Suggest improvements to enhance efficiency and reduce production costs.



Shift Working : Willingness to work on Shifts on Rotation basis



Technical Skills: Knowledge of production systems, software troubleshooting, and diagnostic tools.



Problem-Solving: Ability to analyze metrics

Skills

Sql Server,Ssis,Microsoft Azure,Snowflake

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.