Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.


Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band:

3 / I

Country/Location:

Noida, India

Department:

GSS English & Exams (IELTS Operations)

Contract Type:

Fixed Term Contract, until 31st March 2026

Closing Date:

Wednesday, 21st May 2025- 23:59 Malaysia Time (GMT +8)

Role Purpose

The post holder is responsible for assigning examiners based on test center needs and availability, ensuring adherence to PSN rules. They will also manage queries from examiners and test centers to support a smooth testing process. All Examiner Hub operations must meet high standards and comply with internal policies and external regulations.

Role Accountabilities

The role involves implementing standardized procedures to ensure efficient planning, scheduling, and logistical coordination that meet operational milestones. The post holder manages examiner and test center queries, maintains inboxes, and provides excellent customer service by resolving issues promptly and effectively. They build strong working relationships across teams, support external events, and ensure adherence to compliance and regulatory requirements. The role includes regular reporting, data accuracy, and supporting informed decision-making through updated management information. Additionally, they contribute to effective resource and budget management, support examiner performance and training, and help coordinate tasks to meet marking deadlines while maintaining high service standards.

Role specific skills, knowledge and experience

The ideal candidate should have up to six months of experience in customer service or backend operations, with strong organizational skills and the ability to meet strict deadlines. They must be comfortable speaking on the phone, keeping clear records of communications, and willing to work in a 24/7 environment. Desirable qualities include experience working in dispersed teams and adaptability to change.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.


Education: A bachelor's degree in any discipline is required.


Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.


Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.


Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in


Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.


A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.


If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org