Job Description

, India
Job Family Group: Information Technology (IT)
Worker Type: Regular
Posting Start Date: January 6, 2026
Business Unit: Projects and Technology
Experience Level: Early Careers
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What's the role
The Associate IDT Ops Engineer - M365 will work closest within a team of Messaging and MS Teams Operations colleagues but importantly will interface with other Messaging and MS Teams disciplines (Architecture and Plan) as well as with supplier team.
This landscape includes Shell's Hybrid Exchange Service (Exchange Online, Exchange OnPremise, Exchange Online Protection), Email Relay Services (DuoCircle and On Premise Relay), Secure Email Service, Microsoft Bookings, E-Fax Service and Enterprise Vault.
What you'll be doing

• Assess applicable M365 Changes, helping to rationalize service configurations
• Establish repeatable service attestation activities
• Review and approve service requests
• Contribute to general incident management activities
• Analyze trends in incidents or performance data to identify underlying issues or areas for improvement.

Technical Expertise

• Strong understanding of Microsoft Teams architecture and administration, including usage of Teams Admin Center (TAC) and monitoring tools.
• Ability to interpret service health dashboards, call quality reports, and logs to diagnose issues in an enterprise environment.
• Broad knowledge of M365 services and how MS Teams interacts with Exchange, SharePoint, OneDrive, and Azure AD.
• Analytical mindset with attention to detail.
• Be part of our Operations transformation strategy with DevOps.
• Partner on Artificial Intelligence and continuous improvement.

What you bring

• Minimum 3 years of technical experience in Microsoft's M365 Services - Messaging and MS Teams, along with SharePoint.
• Bachelor's degree in information technology or related field.
• Strong relationship skills to work with multiple stakeholders across organizational, business & key supplier boundaries at all levels
• Excellent problem solving, decision-making, and investigative skills
• Proactive approach to IT Service Management - ability to work without constant direct supervision
• Due to the operational nature of the role, out-of-normal office working hours will be required including participation in on-call rotation

What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.
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Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while
investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India's growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Skills Required