Job Description

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Role Proficiency: Under constant supervision ensure effective handling and resolution of employee queries. Ensure implementation of various HR initiatives and actions as per the given guidelines.

Outcomes: * Perform various administrative tasks as assigned within prescribed SLAs following guidelines

• Be available to handle queries from employees through phone email and the ticketing system and ensure response and resolution within prescribed SLAs
• Assist in planning employee events
• Perform other duties as assigned or requested

Measures of Outcomes: * Accuracy and correctness in query handling and other administrative work

• Meeting of timelines for query handling and other work
• Efficiency in multitasking
• Proactive implementation and execution of given tasks

Outputs Expected: Employee Records: * Maintain employee personnel records

collect and maintain sensitive and confidential personnel statistics and prepare reports
Support other HR Functions: * Prepare presentations and reports to different stakeholders

working within various HR information systems

• Interface daily with HR and operational leaders to provide administrative support

• Support the recruitment team with administrative

organizational and logistical tasks

• Proactively collaborate with Talent Management team to support development initiatives

• Perform a variety of administrative tasks like benefits

reward programs
learning reimbursement
short- and long-term disability
training
on-boarding
terminations
compensation
Employee connect: * Ensure strong connection with the employees through services provided

Documentation: * Create process document which is comprehensive and details all the aspects of the process and work instructions

Training: * Complete training as prescribed by Managers and Leadership

Skill Examples: * Ability to maintain confidentiality and respond promptly thoughtfully and effectively to changing work environments changing priorities and new situations

• Ability to adapt quickly to a constantly changing environment and to comfortably work in a deadline-oriented environment and also build and maintain relationships.
• Self-starter who is action-oriented and possesses a strong sense of urgency
• Ability to use multiple tools to prepare documents and presentations
• Good interpersonal and communication skills (written and verbal)

Knowledge Examples: * Thorough knowledge of MS Office

• Through knowledge of MS Excel and MS PowerPoint to pull data reports and support
• Organization policies and processes

Additional Comments:

Role Proficiency: Under constant supervision ensure effective handling and resolution of employee queries. Ensure implementation of various HR initiatives and actions as per the given guidelines. Outcomes: Perform various administrative tasks as assigned within prescribed SLAs following guidelines Be available to handle queries from employees through phone email and the ticketing system and ensure response and resolution within prescribed SLAs Assist in planning employee events Perform other duties as assigned or requested Measures of Outcomes: Accuracy and correctness in query handling and other administrative work Meeting of timelines for query handling and other work Efficiency in multitasking Proactive implementation and execution of given tasks Outputs Expected: Employee Records: Maintain employee personnel records collect and maintain sensitive and confidential personnel statistics and prepare reports Support other HR Functions: Prepare presentations and reports to different stakeholders working within various HR information systems Interface daily with HR and operational leaders to provide administrative support Support the recruitment team with administrative organizational and logistical tasks Proactively collaborate with Talent Management team to support development initiatives Perform a variety of administrative tasks like benefits reward programs learning reimbursement short- and long-term disability training on-boarding terminations compensation Employee connect: Ensure strong connection with the employees through services provided Documentation: Create process document which is comprehensive and details all the aspects of the process and work instructions Training: Complete training as prescribed by Managers and Leadership Skill Examples: Ability to maintain confidentiality and respond promptly thoughtfully and effectively to changing work environments changing priorities and new situations Ability to adapt quickly to a constantly changing environment and to comfortably work in a deadline-oriented environment and also build and maintain relationships. Self-starter who is action-oriented and possesses a strong sense of urgency Ability to use multiple tools to prepare documents and presentations Good interpersonal and communication skills (written and verbal) Knowledge Examples:

UST