Job Description

Job Category: Program Management
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Join our HR Control Management team as an Office of Legal Obligations (OLO) Associate, where you'll drive a consistent and efficient Control Management process and program framework. Your role will be pivotal in ensuring compliance with Firmwide risk management standards and supporting the HR organization through strategic program development and execution.
Job Summary
As an Associate OLO Associate within our HR Control Management team, you'll be at the forefront of driving strategic initiatives that ensure compliance and enhance operational efficiency. Your expertise in program management and process improvement will be key to supporting our HR organization and aligning with Firmwide risk management standards. If you're a proactive problem-solver with a passion for innovation and collaboration, we invite you to join our team and contribute to our success
Job responsibilities

• Drive a consistent, efficient, and well-organized Control Management (CM) end-to-end process and program framework for the Office of Legal Obligations (OLO) program, leveraged by the Control Management Team for the HR organization.
• Collaborate with Control Managers (CMs) to develop engagement models and approaches (Email, Workflow Tool, Learning Sessions, Workshops, etc.) for new/existing program development/changes requiring HR Leader engagement.
• Support the business in executing large control programs through project management and operational processing to ensure HR compliance with Firmwide risk management standards.
• Establish program/process cycles, SLAs, KRI/KPIs, and proactively set expectations, manage deadlines, team resources, and consider impacts to the HR Organization in alignment with the CM Plan & Calendar.
• Develop and maintain robust reporting/analytics and scorecards to monitor progress, report status to executives, and manage team effectiveness in setting and meeting CM Goals.
• Conduct regular process and program reviews to identify opportunities for process improvement, simplification, and automation.
• Work closely with firm-wide control teams and partners to ensure accuracy and compliance with program and process requirements.
• Manage programs such as Office of Legal Obligations (OLO), Legal and Regulatory Change Management (LRCM), Compliance Risk Assessment, Designated Assigning Authority Policy, E-Mail Blocking, PAD Restrictions, Consecutive Leave, Sworn Documents, and Conduct Lessons Learned

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience required.
• 3+ years of experience in operational risk and control, and RCSA.
• Ability to perform tasks with minimum supervision and directions; strong interpersonal and collaboration skills.
• Professional team-player with exceptional attention to detail and excellent written and verbal communication skills.
• Strong proficiency in Microsoft Excel, including macros and logic functions.
• Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality.
• Ability to think globally and understand implications beyond project specifics; excellent organizational skills and judgment to handle sensitive information.
• Exceptional problem-solving skills and ability to create logical and realistic solutions under tight deadlines.
• Ability to perceive risks and make decisions quickly, often with incomplete information.
• Project management, analytical, and communication skills are key, with the ability to address conflicts and escalate issues where appropriate.
• Detail-oriented with a disciplined approach to process and quality control; willingness to ask questions, challenge the process, and seek out answers in Operations Management.

Preferred qualifications, capabilities and skills

• Familiarity with HR Functions, Policy & procedures, and experience in reviewing, writing, or advising on policies and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with modern front-end and cloud technologies.
• Ability to create a vision and actionable roadmap focused on ongoing innovation and maximizing delivery of business goals and returns on investment.
• Strong analytical skills to effectively leverage technology and tools for strategic decision-making and process improvement.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.