Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Associate/Senior Associate - Fraud Investigation

As a Fraud Investigator, you will play a pivotal role in ensuring compliance with regulatory requirements and mitigating financial risks associated with fraud typologies & scams. You will be responsible for monitoring, investigating, and resolving fraud alerts using advanced fraud detection tools. The role involves analyzing transactions, identifying suspicious activity, and collaborating with the client Fraud ops team to mitigate potential losses.

Responsibilities

Monitor and review daily fraud alerts generated in fraud detection platforms. Investigate flagged transactions, accounts, or activities to determine the risk and validity of potential fraud. Escalate confirmed or high-risk cases to client SMEs Analysts/ Fraud Ops team for further action. Review customer identification documents (IDs), supporting fraud documents, as part of the fraud review process to verify authenticity and identify discrepancies. Accurately document findings, actions taken, and investigation results in the relevant systems. Follow the escalation matrix for potential fraudulent transactions or account activity. Identify patterns and trends in fraudulent activity and provide actionable insights. Stay updated on emerging fraud schemes, industry best practices, and regulatory requirements. Support the creation of reports and metrics to track fraud trends and team performance. Adherence to SLA's, KPI and KRI's Within the procedural framework, use your own judgment based on your knowledge and experience to make risk-based decisions as to what is or is not normal and therefore whether to refer the alert for further investigation and reporting to authorities. Consult and collaborate with colleagues to develop your own investigations and to help others with theirs, adopting and sharing best practices, techniques, and knowledge over time, with a focus on driving continuous improvement in both your own investigations and that of the broader team Strive to learn and help your colleagues to learn continuously, taking and giving feedback constructively, participating actively in team continuous learning and development initiatives and training Act as SME & Conduct Quality Checks on the output of other team members, following QC process and procedures, as required by the Team Lead.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in Finance/Accounting or related field (or equivalent experience). Experience in fraud detection, risk management, or a related field. Familiarity with fraud monitoring tools and transaction systems. Strong analytical, problem-solving, and decision-making skills and as per SOPs Excellent attention to detail and ability to work under pressure. Knowledge of financial services, payment systems, or e-commerce fraud. Detail-oriented approach with a commitment to accuracy and precision in performing screening activities and documentation. Savvy with multiple PII verification tools and processes Proficiency in reviewing customer profiles, and risk indicators. Comfortable using multiple tools, systems, and resources for investigations. Ability to adhere to productivity, quality, and SLA requirements. Superior communication and collaboration skills with the ability to interact confidently with internal and external stakeholders at all levels.

Preferred Qualifications/ Skills

Advanced typing skills with high accuracy and speed Proficient in the use of MS office tools Adaptable to process changes and willing to continuously learn new systems and procedures Demonstrate flexibility to work under 247 working environment
Professional certification for CAMS, CFE, ICA, or equivalent is preferred
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssociate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 27, 2026, 4:19:10 AM


Unposting DateFeb 26, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time