Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Associate/Senior Associate - KYC

As a first line of defense, this agent position supports client organization in processing consumer and business KYC verification requests for the client's card programs within the defined SLA's. Front line agents must ensure that the client is compliant with issuing bank requirements for CIP/KYC using their experience and qualifications
The analyst must use strong critical-thinking skills to assess alerts, analyze customer behavior, and determine whether activity aligns with expected patterns. The role requires adaptability to process updates, regulatory changes, emerging risk trends and making independent decisions.

Responsibilities

Should be able to review various CIP related data points and apply critical thinking skills to make informed decisions related to processing consumer and business KYC verification Should be comfortable working with multiple systems, case management tools, and open-source intelligence (OSINT) resources to perform thorough investigations. Documenting findings with clear, concise narratives, collecting evidence for audit review, escalating cases when necessary, and maintaining consistent quality and productivity standards. Perform required tasks per regulations, business policy and procedures as per SOP Within the procedural framework, use your own judgment based on your knowledge and experience to make risk-based decisions as to what is or is not normal and therefore whether to refer the alert for further investigation and reporting to authorities. Consult and collaborate with colleagues to develop your own investigations and to help others with theirs, adopting and sharing best practices, techniques, and knowledge over time, with a focus on driving continuous improvement in both your own investigations and that of the broader team Strive to learn and help your colleagues to learn continuously, taking and giving feedback constructively, participating actively in team continuous learning and development initiatives and training Act as SME & Conduct Quality Checks on the output of other team members, following QC process and procedures, as required by the Team Lead. Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA

Qualifications we seek in you!

Minimum Qualifications

Experience supporting payments industry clients in consumer and business KYC Should be comfortable working with multiple systems, case management tools, and open-source intelligence (OSINT) resources to perform thorough investigations Examine PII data points and action in accordance with the issuing bank requirements for CIP/KYC Strong attention to detail and an inquisitive mindset to identify risky trends. Strong analytical and investigative skills with the ability to identify unusual behavior, document reviews, red flags and typologies. Ability to make independent decisions on alert outcomes while following procedures. Savvy with multiple PII verification tools and processes Proficiency in reviewing customer profiles, and risk indicators. Comfortable using multiple tools, systems, and OSINT resources for investigations. Strong verbal and written communication skills. Ability to adhere to productivity, quality, and SLA requirements.

Preferred Qualifications/ Skills

KYC/B experience in US, EU, Canada. Knowledge of institutional KYC will be a plus. Advanced typing skills with high accuracy and speed (45+ WPM) Proficient in the use of MS office tools Adaptable to process changes and willing to continuously learn new systems and procedures Demonstrate flexibility to work under 247 working environment
Ability to work independently and in a group setting Knowledge of Zendesk, Salesforce, Lexis Nexis, Actimize, will be a plus Professional certification for CAMS, CFE, ICA, or equivalent is preferred
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssociate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 27, 2026, 1:47:49 AM


Unposting DateFeb 26, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time