Job Description

Job Title: Associate
Req Id: 103036
City: Gurugram
State/Province: Haryana
Posting Start Date: 10/13/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose

Wipro Ltd. is looking for a

Associate (Customer Service)

role for our Insurance Business into a

International Blended Campaign.

1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements

2.Maintain productivity targets

3.Ensure all the emails are responded within time

4.Timely completion of the task,ongoing quality service delivery of the task assigned.

5.Complying to all Data Security and Code of Conduct standards

6.Carrying out data entry and rule based entry for processes and performing simple process calculations

7. Make outbound calls to client/ stakeholders with the defined call tree

8. Maintain the defined Voice Quality and standards

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1. Accuracy: Ensuring that data and information entered into systems or databases are accurate and error-free.


2. Timeliness: Completing assigned tasks within the designated timeframe and meeting deadlines.


3. Compliance: Adhering to the policies, procedures, and regulations related to data processing.


4. Confidentiality: Maintaining confidentiality and security of sensitive information and data.


5. Quality: Ensuring that work meets quality standards and identifying areas for improvement.


6. Learning: Continuously learning and improving skills and knowledge related to data processing.

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Education Eligibility:

Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.


Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can only apply


MBA Freshers and Btech Freshers are not aligible

Locations and

Shifts:

Gurugram UK Shifts - Day Shifts for 5 Days a week with 2 fixed offs (Saturday and Sunday)

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Perks and Benefits: One

sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone


Health Insurance at nominal rates facilitated by the organizatio


Regular Rewards and Recognition programme


Career mapping and growt


Regular Learning & Development initiative


Further Education assistance programmes

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1. Attention to detail: Being able to accurately process data and information with a high level of accuracy.

2. Time management: Being able to manage time effectively and prioritize tasks to meet deadlines.

3. Technical skills: Having a good understanding of computer systems

4. Analytical thinking: Being able to analyze data and identify patterns or trends to improve processes.

5. Communication skills: Being able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.

6. Problem-solving skills: Being able to identify and solve problems

7. Adaptability: Being able to adapt to changes in processes or procedures and learn new skills as required.

8. Teamwork: Being able to work effectively as part of a team and collaborate with others to achieve common goals.

9. Ethics and integrity: Maintaining high ethical standards and adhering to company policies and regulations related to data processing

Mandatory Skills: L&P Policy Acquisition & Servicing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.