Job Description

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Join IDeaS - A SAS Company and be part of a team that's transforming the hospitality industry with data-driven solutions.
What you'll be doing...

• We're looking for a dedicated professional to support our clients by resolving business queries through our portal. In this role, you'll play a critical part in enhancing system forecasts and decision-making, directly impacting client satisfaction and long-term retention.
• Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
• Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
• Communicate with clients via the appropriate method
• Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams

What you'll bring to us...

• Team player who works well in a fast-paced environment
• A flexible, detail-oriented professional with a problem-solving mindset
• Someone passionate about delivering high-quality work and ensuring client success

Experience - 2 to 3 years
Location - Pune
Qualification - Bachelor's Degree or diploma in Hotel Management (Mandatory)
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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Skills Required