Job Description

Designation : Customer Success Associate

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra

About the Role:

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process. Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support Roles and responsibilities:

? working effectively in a fast-paced environment

?Using assigned software and tools to manage customer interactions and data

?Adhering to company policies and procedures

?Maintaining a professional and courteous demeanor at all times

?Providing information about insurance products

?Processing insurance applications or claims

?Answering customer questions about insurance policies

?Handling inbound and outbound calls (depending on LOB)

?Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information

?Providing accurate and timely information to customers

?Troubleshooting problems and guiding customers through solutions

?Maintaining records of customer interactions

?Escalating unresolved issues to the appropriate department

What We Offer: Salary: Fresher 25,000 CTC & Experience up to ₹40,000 CTC (based on last drawn) + Incentives

Location: Pune, Maharashtra

Qualifications: Graduate in any field

Interview schedule: Monday to Saturday, 10 AM to 5 PM

Job Type: Full-time

Pay: ₹150,000.00 - ₹480,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance
Application Question(s):

Have you completed your graduation ?
Education:

Diploma (Required)
Experience:

Associate Health insurance: 1 year (Required)
Work Location: In person