Job Description

Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Support account management activities including license renewals, subscription status, and basic portal navigation.
• Assist with order processing, product delivery updates, and RMA tracking.
• Coordinate with technical support teams for issue triaging and escalation.
• Maintain accurate records of customer interactions and transactions in CRM tools.
• Communicate service updates, product information, and policy changes to customers.
• Follow up with customers to ensure satisfaction and closure of service requests.
• Work closely with internal departments such as Sales Ops, Logistics, and Tech Support to streamline customer service.

Technical Skills

• Strong communication and interpersonal skills.
• Proficient with MS Office and experience using CRM or ticketing systems.
• Organized and detail-oriented with excellent follow-up skills.
• Ability to handle high volumes of inquiries with professionalism and accuracy.
• Exposure to IT or cybersecurity industry (helpful but not required).

Nice-to-have skills
Qualifications

• Any bachelor's degree.
• 1-2 years of experience in customer service, client support, or administrative roles.

Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.