Job Description

Job Category: Non Aero Commercial
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About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
Job Purpose: Head - Non Aero (Regional) is responsible for maximizing revenue from non-aero services at a regional airport, including retail, food and beverage, advertising, and car parking. This role includes overseeing daily operations, ensuring high service standards, and managing the commercial budget. The Head - Commercial (Regional) is tasked with conducting market research to identify new revenue opportunities, optimizing existing streams, and adapting to local market conditions.
Responsibilities:
Strategic Planning and Revenue Growth:

• Formulate and execute commercial strategies to optimize revenue from retail, food and beverage, advertising, car parking, Pranaam and other non-aero services tailored to the regional airport's market.
• Collaborate with senior management to ensure commercial strategies support the airport's overall strategic goals and market positioning.
• Conduct market research to identify revenue opportunities, enhance existing revenue streams, and adapt to local market trends.
• Operational Management:
• Manage daily commercial operations to ensure effective and efficient delivery of non-aero services and facilities.
• Develop and implement operating procedures to maintain consistency and high service quality across the airport.

Budget Management:

• Create and manage the commercial budget, ensuring alignment with the airport's strategic objectives. Monitor budget performance, make necessary adjustments to address deviations, and optimize spending.
• Implement cost-effective practices and conduct regular financial reviews to identify cost-saving opportunities and ensure commercial activities stay within budget.

Market Analysis:

• Perform market analysis to uncover opportunities for growth and enhance competitiveness in retail, F&B, advertising, and leasing sectors. Utilize data to drive revenue optimization and adapt strategies to changing market conditions.

Compliance and Risk Management:

• Ensure adherence to legal standards and industry regulations, manage risks effectively, and maintain a secure environment to safeguard the airport's reputation and assets.
• Develop and implement risk management strategies to mitigate potential risks and ensure business continuity.
• Stakeholder Management:
• Build and maintain strong relationships with key stakeholders, including airlines, retailers, service providers, and regulatory authorities.
• Negotiate and manage contracts and agreements with commercial partners to ensure mutually beneficial outcomes.

Customer Relationship Management:

• Implement strategies to enhance customer experiences and drive revenue growth through CRM systems and personalized service offerings, ensuring high satisfaction and loyalty.

Litigation Management:

• Oversee commercial litigation cases, including contract disputes and compliance matters, in collaboration with the legal team to ensure effective resolution.

Team Leadership and Development:

• Encourage team collaboration and accountability, fostering a culture of continuous improvement to meet organizational goals effectively.
• Mentor and coach team members, identifying high-potential individuals and developing them into future leaders through focused development plans.
• Digital Mindset:
• Promote the adoption of digital tools and technologies to enhance commercial operations, improve efficiency, and stay competitive in the market.
• Explore and implement innovative solutions to meet evolving customer needs and market trends.

Key Stakeholders - Internal:

• CEO
• CAO
• Marketing Department
• Finance Department
• Human Resources Department
• Operations Department
• Legal and Compliance Team
• Legal and Regulatory Affairs Team
• Customer Experience and Service Quality Team

Key Stakeholders - External:

• Airlines
• Vendors & Concessionaires
• Advertising Agencies
• Ground Handling and Service Providers
• Financial Institutions
• Management Organizations
• Government Regulatory Agencies
• Transportation Providers
• Technology and IT Services Providers

Qualifications:
Educational Background:

• Masters in Business Administration, Marketing, Finance, or a related field with a focus on commercial management, strategic planning, or airport management.

Work Experience:

• 15+ Years of experience in a Commercial function with at least 5 years of work experience in similar capacity.

Skills Required