Job Description

About the Job:
The Billing Operation Executive is responsible for executing end-to-end Billing Operation activities for assigned accounts. This includes end-to-end payment processing with precision and speed. The role ensures accurate fund application, real-time reconciliation, and proactive discrepancy resolutiondriving operational efficiency and stakeholder confidence.
The BO Executive is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction.
Job Responsibilities:

• Execute end-to-end billing activities including Payment processing, Reconciliation, Report preparation etc.
• Oversee complex queries, data verification, and cleansing activities to maintain superior data integrity.
• Manage and refine Billing operation processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance.
• Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency.
• Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions.
• Operate within the operations and claims team, providing dedicated administrative support and ensuring timely completion of tasks.
• Maintain comprehensive records of billing activities, communications, and updates to support audit readiness and operational transparency.
• Liaise effectively with brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution.
• Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements.
• Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization.

Desired Skills:

• Billing Operation Expertise: Strong understanding of Billing operation activities including Account receivables, Payables, Reinsurance.
• Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records.
• Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs.
• System Proficiency: Familiarity with respective operation tools and reporting platforms
• Stakeholder Communication: Clear and professional communication skills for effective coordination with brokers, and internal teams.
• Team Collaboration: Ability to work closely with Operations, Claims and other operational units to ensure smooth handoffs and timely processing.
• Client-Focused Mindset: Understanding of client expectations and ability to support US counterparts in delivering high-quality service.
• Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively.
• Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency.
• Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing.
• Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results.
• Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment.
• Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation.

Education / Experience:

• Educational Qualification: Graduation in any discipline is required.
• Industry Experience: Prior work experience in a relevant industry is advantageous, preferably in insurance operations or policy administration (applicable if experience candidate).
• Communication: Fluent in English language (Speaking, Reading, & Writing)
• Technical Proficiency: Computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage.
• Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks.
• Work Flexibility:Must be willing to work in different shifts and adapt to dynamic operational requirements.

Skills Required