Job Description

Role Title:Associate Engineering Director, Platform Engineering
Job Responsibilities:
Managing Application Development Standards, Processes, and Tools

• Works with direct reports to facilitate consistency of service delivery across client groups
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
• SDLC standard tools and processes for both waterfall and agile development
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors projects for adherence to defined application development processes
• Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams
Manages application development projects in partnership with IT teams, business partners and providers:

• Provides project management of business projects
• Oversees effective reporting within application development team
• Leads project reviews with team on application development projects
• Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
• Monitors projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages, and improves service level reporting for application development
• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Assists with application, development and maintenance of service provider project management standards and tools
• Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

Works with application development service providers:

• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
• Works with team to progress the service providers services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization:

• Provides input to ITs business strategy and planning as needed
• Supports and follows defined IT Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program:

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Skills Required:

• 10+ years of application development leadership experience that includes:
• 7+ years of technical experience within architecture development, integration of backend systems and development
• In-depth knowledge of Integration patterns and architectures
• Deep understanding of Domain-Driven Design, Event Storming, Cloud-Native Design Patterns, Microservices Architecture, Event-Driven Architecture, Reactive Systems, CQRS, Event Sourcing, Actors, Concurrency, Multi-Threading, Virtual Threads, Service Orchestration and Choreography, OpenAPI, AsyncAPI
• Experience with technologiesJava 19+, GraalVM, NoSQL, Spring Boot, WebFlux, AOP, Micrometer, Kafka, Docker, Kubernetes, AWS, Fargate, Serverless, FaaS, PaaS, DAPR
• Experience & understanding of DevOps, GitOps, CI/CD pipelines, logging, metrics, monitoring, tracing, OpenTelemetry, Kubernetes Design Patterns, Istio Service Mesh and OPA
• Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
• Direct management of cross functional, sourced, or matrixed teams
• Undergraduate/graduate degree or equivalent education + experience

Preferred:

• Experience with AWS Solutions Architecture
• Experience with Application Platform Architecture
• Experience designing Loosely Coupled Systems
• Experience with Domain-Driven Design, Event Storming, Event Sourcing and CQRS
• Experience architecting Highly Concurrent Distributed Systems
• Experience with Concurrency using Actors/Threads/Virtual Threads
• Experience architecting Asychronous Event-Driven and Reactive Systems
• Experience with building systems using WebAssembly(WASM)
• Proven knowledge of Agile methodology; preferably SAFe
• Experience with GraphQL
• Demonstrated success leading medium- to large-scale initiatives/transformations
• Deep knowledge and hands-on experience in API management platforms such as Akana, Mulesoft, Apigee, is a plus.
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Proven management experience in application development in agile environments.
• Proven knowledge of SDLC; good understanding of ITIL v3 Framework
• Experience with Python, Node.js
• Active contributions to OSS projects
• Relevant technology certifications
• Experience in full stack development
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Ability to bridge the gap between technology and business
• Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market
• Possess strong problem-solving skills and ability to prioritize and manage multiple tasks
• Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams
• Relevant experience in systems integration and development, package analysis and implementation
• Excellent collaborator, working in fully agile product or software delivery teams regionally
• Excellent written and verbal communication skills, as well as presentation skills
• Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
• Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail
• Excellent knowledge of working with dynamic data using services (e.g., JSON, XML, REST APIs etc)
• Experience & expertise with microservices architectures, Service Mesh (e.g. Istio), Service discovery, rate limiting, config management etc.
• Strong experience and knowledge of what it takes to operate a production platform
• Experience with public cloud platforms and designing cloud native solutions (e.g. AWS, Azure)
• Influencing technology strategy by providing strategic advice, be a trusted advisor to discipline partners for leveraging/customizing software to meet their digital marketing requirements
• Management of multiple Omni-Channel development efforts integrating with multiple back-end systems
• Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes and Application Deployments.

Education and Certifications:

• Undergraduate degree or equivalent

Work location: Hyderabad, India.
Work mode: Hybrid