Job Description

About this opportunity You will also be responsible for receiving trouble reports from the Operator\'s Customer Care Center (or from the Operator\'s customer directly in some very specific cases), resolving them to the customer\'s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators\' customers). We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness we enjoy and feel passionate about what we do and value each other\'s technical competence deeply. What you will do 3+ year\'s experience working in Transmission Assurance (level 1, 2 or 3) Experience with Operation/Support of SDH network, preferably manufactured by Marconi, Ericsson, GPT Experience with Operation/Support of DWDM network, preferably Ciena, Marconi and Ericsson. Hands on experience with apply triage and troubleshooting Telecommunication network incidents with transmission infrastructure. Experience with optic fibre infrastructure architecture and management Understand of jeopardy management practices and principles Understand of ITIL methodology or equivalent Understand of Change Management fundamentals Ability to describe, capture and record technical information that can be present both verbally and written format. To be able to work as part of a team and be intuitive to the business and customer needs. Trouble Ticket /Change Request handling as per SLA/WLA. Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults. To handle emergencies and on-call support (24X7). Solution Management for Customized Business Object - Templates / Reports. Co-ordination with GSDC/PDU/PLM and Coordination with external suppliers for 3PP Hardware Support. Knowledge of IT network infrastructure and Solid Customer Support experience. You will bring Minimum 3to 8years of relevant experience of which at least 3 years must have been spent working on Ericsson Txn domain. Good knowledge & understanding of Support Processes. Should be customer oriented. Should work well under time constraints. Good oral & written communication skills. Should actively contribute to improvements and changes. Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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