Job Description

About this opportunity

You will also be responsible for receiving trouble reports from the Operator\'s Customer Care Center (or from the Operator\'s customer directly in some very specific cases), resolving them to the customer\'s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators\' customers).

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other\'s technical competence deeply.

What you will do

• 3+ year\'s experience working in Transmission Assurance (level 1, 2 or 3)
• Experience with Operation/Support of SDH network, preferably manufactured by Marconi, Ericsson, GPT
• Experience with Operation/Support of DWDM network, preferably Ciena, Marconi and Ericsson.
• Hands on experience with apply triage and troubleshooting Telecommunication network incidents with transmission infrastructure.
• Experience with optic fibre infrastructure architecture and management
• Understand of jeopardy management practices and principles
• Understand of ITIL methodology or equivalent
• Understand of Change Management fundamentals
• Ability to describe, capture and record technical information that can be present both verbally and written format.
• To be able to work as part of a team and be intuitive to the business and customer needs.
• Trouble Ticket /Change Request handling as per SLA/WLA. Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
• To handle emergencies and on-call support (24X7). Solution Management for Customized Business Object - Templates / Reports.
• Co-ordination with GSDC/PDU/PLM and Coordination with external suppliers for 3PP Hardware Support.
• Knowledge of IT network infrastructure and Solid Customer Support experience.

You will bring

• Minimum 3to 8years of relevant experience of which at least 3 years must have been spent working on Ericsson Txn domain.
• Good knowledge & understanding of Support Processes. Should be customer oriented. Should work well under time constraints.
• Good oral & written communication skills. Should actively contribute to improvements and changes.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Automated Operations Engineer

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.

Ericsson