Position at Ingram Micro
Section 1: Identifying Information
Position Title:
Associate Engineer, Software Development-IND
Job code:
Grade:
L1 - Associate Professional
Date Prepared:
August 2022
Reports to:
Supv., Software Development/Manager
Prepared by:
Carolyn Beljot
Department:
Global IT
Business line:
Positions reporting to this position
Target team size:
Country/City:
India/Chennai
Section 2: Position Summary
The Engineer primary role will be to provide support for incident tickets, as well as on-call support (on a rotational basis) for systems written in C/C++, Cobol, CICS and Oracle databases running on Windows and Linux. Support includes analyzing and providing resolution of the incidents. The resolutions should be permanent in nature, as to prevent repeat of the incidents. Permanent resolution can entail the development, testing, implementation, and monitoring of system changes. The Engineer is also responsible for following the Ingram Micro chosen applications development standards and methodologies.
The Engineer efforts will be primarily in support of resolution of incident tickets.
Support of incident tickets, as well as on-call support can entail working outside of normal business hours or off shifts.
Section 3: Responsibilities, Supporting Actions & End-Results
Guidelines: List the essential responsibilities, functions and/or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results. List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%). The most important responsibility is not necessarily the one where the most amount of time is spent.
Major Responsibility:Incident Management Support
Supporting Actions:
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