Job Description

Role and Responsibilities
Zonal Operations -
Diagnose for pain points and blockers in the process towards efficient welfare access alongside
the Citizen Experience Learning Lab (CELL) within the organisation and the relevant government
department.
Collaborate with CELL, monitoring team and the tech team internally, and with the relevant
stakeholders across government departments to prototype solutions that support scaling within
the state
Monitor the effectiveness of the interventions, rigorously evaluate, and engage all stakeholders
proactively in making improvements
Build structures, systems to support the execution of the programmes with a focus on continuous
feedback loops from the impacted citizens and government stakeholders
Develop and maintain project plans, timelines, and budgets for building state capacity for
sustained delivery against prototyped solutions
Develop and maintain relationships with external partners and stakeholders, including
government departments, NGOs, and private sector partners
Manage alignment between stakeholders across different government departments (planning
and labour) for effective integration
Proactively identify possible risks in the delivery of committed outputs (welfare access to citizens)
and align the team to mitigate for the same
Team Management:
Manage and mentor teams to ensure they are equipped to achieve program objectives
Provide feedback and coaching for enabling the development of team members
Strengthen capacity within the team on project management, collateral development and
knowledge management to strengthen organisational learning
Financial Management:
Monitor programme budgets and ensure that they are being managed effectively
Requirements
Knowledge and Technical Skills
Managing large scale projects
Capable to work with senior level government functionaries and navigate through ambiguity
toward aligned outcomes
Ideate out of the box solutions through a complex situation in programme management
Good analytical (data/evidence gathering, analysis and interpretation, hypotheses framing and
validation).
Excellent communication and interpersonal skills
Strong Excel capabilities
Comfort with technology usage and products
Behavioural Competencies and Values
Citizen-Focused Mindset: Upholding the principle of placing the vulnerable citizen at the center of
every initiative
Entrepreneurial Energy: Showcasing ownership of time and resources to yield solutions
Dealing with Ambiguity: Maintaining grace under pressure and showcasing a progressive
approach
Growth Mindset: Perceiving every experience as a learning curve and an opportunity for growth
Collaboration: Cultivating productive partnerships internally and externally.
Education and Experience
We believe that reaching our vision demands that we have the best and brightest group of leaders
working to lead our organisation. Here are the minimum qualifications we look for:
Bachelor's Degree from any stream (preference will be given to candidates with background of
public policy & social science, Master's degree is a good to have)
Minimum of 8 years of experience in program management with at least 2 years of experience in
the government sector

Skills Required