Job Description

Job Summary
QA & Release Manager is responsible to deliver resilience solutions strengthening the reliability, observability, operability and scalability across different business flows and applications of SCSI.
Key Responsibilities
Strategy

• Awareness and understanding of the Group's business strategy and model appropriate to the role.

Business

• Experience in Trading System Management & Capital Market Tech eco-System.
• Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Processes

• ITIL, Change Management and Release Management.
• Responsible for the system architecture, development, build and deployment processes of the resilience solutions to be delivered.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [SCSI QA Engineering] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

Key stakeholders

• SCSI Business Teams: Wealth and Retail Banking (WRB), Corporate Institutional Banking (CIB)
• India Operations Teams
• Group/India Application Development & Support Teams
• Infrastructure Teams (Database, Network, Cloud, Linux)
• External Vendors

Other Responsibilities
Embed Here for good and Group's brand and values in SCSI QA Engineering. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
SCSI Delivery team is delivering brokerage services for Securities India. QA & Release Manager is responsible for Manual and Automation testing, Release Management in building resilience solutions strengthening the reliability, observability, operability and scalability across different business flows and applications of the SCSI.
The Product, QA engineering team , SRE and BAU will ensure the overall system reliability, uptime, health, and performance of the SCSI's service. The candidate will work closely with various stakeholders to understand the architecture and design of different applications in the SCSI in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the application developers in order to improve the long-term reliability of the platform. The candidate would have a strong knowledge of QA, Release management and Agile delivery practices, as well as a disciplined approach to planning, executing and reporting.
The role will require ongoing engagement with Application Development/Support, Product, and Operations teams to manage QA efforts along with release management and create clients first mindset and effectively implement client journeys-based Service Level Deliveries with the support of Product and BAU team..

• Establish test strategy and test plan with individual and teams that are aligned with business goals
• Communicating and inspiring confidence at a senior level with technical and non-technical audiences
• Manage test environment, team resources and stakeholder of multiple projects concurrently in multiple regions
• Create functional test cases for the systems impacted by the project changes
• Perform different type of testing include UI test, interface testing, automation test, performance test, security test
• Write, review, and execute test plans/strategies for validating product/system performance, scalability, and reliability
• Identify creative ways to break the products, uncover and report defects, as well as validate systems/solutions are operating as intended

• Perform UAT, Performance & Capacity testing activities for various systems involving multiple applications
• Set up test automation solutions for systems to optimize test effort, schedule, quality and overall process improvement
• Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
• Measure, monitor & publish metrics to establish maturity model of release management function.
• Responsible for timely delivery of Deployment, Run Books and Implementation Plans
• Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
• Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.
• Identify cross-team dependencies and collaborate across the organization to manage them.
• Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
• Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead.
• Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
• Govern hygiene of releases & manage relevant communication of release schedules.
• Effectively manage multiple stakeholder demands and expectations while maintaining quality and delivery
• Bring best practices and own environment management, ensuring all dev/test/prod environments are reproducible with high availability
• Serve as a quality and reliability ambassador as part of an Agile software development team
• Maintain and communicate testing timelines, schedules and status reports

Skills and Experience

• Expert knowledge in test automation technologies, including Swagger, SoapUI, Appium, Selenium, Marathon, Cucumber and Gherkin
• Deep understanding of SDLC, QA process, Release Management, and best practices
• Capital Market, Brokerage Business
• ITIL V3/V4, Change Management and Release Management
• Experience with database: Oracle, SQL, PL/SQL
• Experience with Internet protocols such as XML, RESTful API
• Windows, Unix and Linux

Qualifications

• Education Bachelor's or Master's degree in computer science or equivalent practical experience.
• Training Software Testing
• Certifications Quality Assurance Certification
• Languages PYTHON, UNIX SHELL SCRIPT, SELENIUM

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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