Job Description

Be You at GSK
At GSK, we unite science, technology, and talent to get ahead of diseases together. When you set out on your adventure at GSK, we make a deal: you commit to living our values and performing against our Innovation, Performance and Trust priorities. In return, GSK commits to providing the right environment for you to thrive. Together, we build an environment where we can all thrive and focus on what matters most to each of us.
Join Us to Shape the Future of External Manufacturing Tech
As a key leader in our Externalisation Digital & Technology team, you will focus on delivering the new Supply Chain collaboration Platform. This role is pivotal in shaping the connected global supply chain aspects of the GSK Smart Manufacturing vision.
Position Summary
This Associate Director-level role owns the technology product supporting collaboration with external manufacturing partners. You will work closely with internal supply chain, quality, IT engineering teams and external suppliers to deliver secure, compliant, and user-friendly solutions. You will convert user requirements into well-defined product outcomes and deliver quantifiable results that support GSK's mission.
Key Responsibilities

• Own Product Delivery & Service Management: Take full accountability for product delivery capacity, capability, and service management processes, including direct or indirect management of technical teams.
• Backlog Management: Ensure all requested work aligns with agreed demand types and is entered and prioritised in the product backlog.
• Capacity Planning: Monitor and manage the technical team's capacity to fulfil the highest priority activities.
• Major Incident Coordination: Act as the escalation point and coordinator for resolving major outages or disruptions related to the product.
• Supplier & Vendor Liaison: Work closely with strategic suppliers, application vendors, and business partners to ensure support services and licensing are suitable and maintained.
• Cost Optimisation: Eliminate unnecessary support and maintenance costs by decommissioning or consolidating assets as approved.
• Product Maintenance & Upgrades: Collaborate with Product Directors/Managers to keep products current, ensuring upgrades and component currency are visible and prioritised in the backlog.
• Funding & Resource Management: Secure appropriate funding and supplement technical resources as needed to support product delivery changes.
• Service Operations Performance: Serve as the main point of contact for service operations performance, ensuring strategic partners deliver on agreed KPIs/SLAs
• Compliance & Standard Processes: Ensure adherence to GSK Service Management Standard Processes, embedding standard ways of working in line with Tech Quality Risk and Compliance policies.

Why You?
Basic Qualifications

• Bachelor's degree or equivalent practical experience in engineering, computer science, life sciences or a related field with overall 16+ years of experience
• Minimum 5 years' experience in product ownership, product management, or a closely related role within supply chain or manufacturing environments.
• Experience working with cross-functional technology teams and external vendors, especially in supply chain collaboration.
• Proven track record of managing product backlogs and delivering software using agile methodologies.
• Understanding of integrations, APIs, and data exchange between enterprise and supplier systems.
• Experience working in regulated environments with awareness of compliance needs for quality and manufacturing.

Preferred Qualifications

• Experience in supply chain, manufacturing, or supplier collaboration platforms within healthcare, pharmaceuticals, or life sciences (Blue Yonder OneNetwork, e2Open, SAP business network and Tracelink MINT).
• Knowledge of laboratory, manufacturing, or quality systems integration (e.g., ERP, MES, LIMS).
• Familiarity with cloud platforms, CI/CD practices, and modern engineering toolchains.
• Experience with tools such as Jira, Azure DevOps, or equivalent delivery tooling.
• Strong stakeholder management experience across global, multi-disciplinary teams.
• Background in user research, design thinking, or driving adoption and change management.

Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at to discuss your needs.
#LI-GSK
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at to discuss your needs.
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