Job Description

About Signant Health
At Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we operate at the intersection of science and innovation--partnering with biopharmaceutical companies to simplify trial execution and enhance the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.
Role Purpose
Provide strategic operational leadership to the logistics project service team while delivering comprehensive oversight of all outsourced vendors managing global supply chain operations. This role serves as the central command center for end-to-end supply chain execution, including import/export activities, cross-border logistics, customs compliance, and forecasting/planning processes. The Associate Director will drive performance excellence across internal teams and external vendor networks while ensuring seamless coordination with Global Project Management and other stakeholders to optimize supply chain performance and service delivery throughout project lifecycles.
Key Accountabilities
1. Operational Leadership & Team Management

• Team Leadership: Provide strategic direction, performance management, and professional development to the logistics project service team members
• Resource Management: Optimize team resource allocation, manage workload distribution, and ensure adequate staffing levels across logistics project service team to meet project demands
• Process Excellence: Lead continuous improvement initiatives to streamline logistics processes, enhance service delivery efficiency, and implement best practices across operations
• Cross-Functional Coordination: Facilitate seamless collaboration between logistics team and other business functions to ensure on-time, quality project delivery
• Knowledge Development: Ensure comprehensive team training on current procedures, international regulations, compliance requirements, and industry best practices
• Issue Resolution: Take full accountability for escalations and investigations from internal and external stakeholders, ensuring timely and effective resolution
• Subject Matter Expertise: Serve as primary expert for Global Project Management and external clients, providing training, guidance, and best practice recommendations

2. Comprehensive Vendor Oversight & Management

• Vendor Performance Management: Oversee all third-party logistics providers and outsourced supply chain operations vendors to ensure seamless end-to-end supply chain execution
• KPI Development & Monitoring: Establish, track, and optimize Key Performance Indicators for service quality, delivery performance, cost efficiency, compliance adherence, and customer satisfaction across all vendor relationships
• Contract Management: Negotiate, implement, and actively manage service level agreements (SLAs) with all outsourced partners, ensuring alignment with business objectives
• Operational Excellence: Conduct regular vendor performance reviews, and capability evaluations to drive process optimization and maintain service standards
• Risk Mitigation: Develop comprehensive risk management strategies and contingency plans to ensure business continuity across the entire vendor network
• Vendor Development: Work proactively with vendors to identify improvement opportunities and implement performance enhancement initiatives

3. Import & Export Operations & Compliance Management

• Regulatory Compliance: Ensure all international shipments comply with customs regulations, import and export requirements, and documentation requirements for both origin and destination countries
• Documentation Management: Oversee preparation, accuracy, and timely submission of all import and export documentation including commercial invoices, packing lists, and other documents as needed.
• Cross-Border Coordination: Manage complex cross-border logistics for electronic devices and ancillary items, ensuring smooth customs clearance and delivery
• Compliance Monitoring: Maintain current knowledge of changing international trade regulations and implement necessary process adjustments to ensure ongoing uninterrupted project delivery

4. Forecasting & Planning Leadership

• Demand Planning: Lead the development and execution of comprehensive demand forecasting processes in collaboration with various stakeholders
• Supply Chain Planning: Drive strategic planning initiatives to optimize inventory levels, reduce lead times, and improve supply chain efficiency
• Scenario Planning: Develop and maintain contingency plans for various demand scenarios, supply disruptions, and market changes
• Cross-Functional Planning Coordination: Work closely with various stakeholders and finance teams to align supply chain plans with business objectives and project timelines
• Planning Process Optimization: Continuously improve forecasting accuracy and planning processes through data analysis, technology implementation, and best practice adoption

5. Performance Management & Strategic Planning

• Performance Optimization: Monitor customer service metrics, operational KPIs, and implement continuous improvement initiatives across all supply chain operations
• Budget Management: Support budget planning, cost management, and profitability optimization within supply chain operations while maintaining service excellence
• Standards Development: Establish and maintain performance standards for both internal teams and external vendor operations, ensuring consistent service delivery
• Problem Resolution: Investigate and resolve complex technical, operational, and logistical challenges across the global supply chain network
• Strategic Planning: Contribute to long-term supply chain strategy development, including technology adoption, process improvements, and market expansion initiatives

Knowledge, Skills & Attributes
Essential Requirements
Leadership & Collaboration

• Demonstrated experience leading and developing high-performing global teams of 10+ members
• Advanced cross-functional collaboration skills with proven ability to influence and work effectively across all organizational levels
• Cultural competency and ability to operate effectively across global time zones and diverse cultures
• Experience managing both direct reports and vendor relationships simultaneously

Customer Service Excellence

• Extensive experience in fast-paced, customer-focused service environments with measurable service level achievements
• Advanced customer service issue investigation, root cause analysis, and resolution expertise
• Proven ability to prioritize and manage competing customer demands while maintaining service excellence
• Demonstrated "can do" attitude with strong team orientation and customer advocacy mindset

Process & Performance Management

• Substantial experience in process standardization, optimization, and continuous improvement methodologies
• Advanced proficiency in data analysis, reporting, and computer systems management
• Exceptional organizational skills with demonstrated ability to prioritize multiple complex initiatives effectively
• Experience with performance management systems and KPI development/monitoring

Forecasting & Planning Expertise

• Proven experience in demand forecasting, capacity planning, and supply chain planning processes
• Strong analytical skills with ability to interpret market trends, historical data, and business projections
• Experience with planning software, forecasting tools, and data analysis platforms
• Understanding of statistical forecasting methods and planning best practices

Communication & Problem-Solving

• Exceptional written and verbal communication skills with ability to present complex information clearly to diverse audiences
• Demonstrated ability to cultivate adaptive, solution-based work culture and drive change management initiatives
• Advanced technical issue resolution capabilities with experience managing complex, multi-stakeholder problems

Desirable Requirements
Strategic & Industry Experience

• Strategic thinking ability to align supply chain operations with long-term corporate objectives and market dynamics
• Specific experience in supply chain management and regulatory requirements
• Hands-on experience in import/export of electronic devices

Operational Experience

• Comprehensive risk management knowledge and practical experience addressing supply chain challenges
• Direct warehouse environment experience and understanding of distribution operations
• Proven track record operating successfully in global marketplace with multiple regulatory jurisdictions
• Experience with supply chain technology implementation and system optimization

Education & Professional Development

• Bachelor's degree in supply chain management, Logistics, Business Administration, or equivalent relevant experience
• Continuous learning mindset with commitment to staying current on industry trends and best practices

Skills Required