Job Description

Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy, and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programs as we turn challenge into opportunity and complexity into success.
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.
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The Senior Program Manager acts as a primary leader within the World's Best Tech Client account, bridging the gap between high-level Program Management Office (PMO) governance and on-the-ground Project Management (PJM) delivery. This role is responsible for the oversight and execution of a portfolio of construction projects, ensuring they are delivered in a cost-effective manner consistent with the Client's design intent, scope, budget, and schedule.
The successful candidate will ensure globally consistent delivery, full reporting transparency, and strict adherence to the Client's "Flexible Delivery Model" (FDM) and Control Standards.
KEY RESPONSIBILITIES
A. Program Management Office (PMO) & Governance

• Portfolio Oversight: Deliver successful, globally consistent, and efficient project management across the portfolio with full reporting transparency.
• Risk Management: Aggregate portfolio-wide risk reporting (financial, schedule, legal, and reputational) on a monthly basis. Provide assessments of trends and potential impacts to the Client Point of Contact.
• Resource Planning (FDM): Implement the "Flexible Delivery Model" to ensure efficient resource allocation. Provide forecasting and recommendations for resourcing on a project basis against the capital plan.
• Safety Compliance (CEHS): Establish and implement a comprehensive Construction Environmental Health & Safety (CEHS) program. Confirm that all third-party vendors and General Contractors comply with Client safety processes.
• Process Improvement: Develop and implement a global "Lessons Learned" process that commences at project kick-off and continues throughout the lifecycle. Update playbooks and standards based on these insights.

B. Commercial & Financial Management

• Capital Planning: Coordinate the development of annual and multi-year capital plans. Capture project goals, scope, and programmatic requirements to form baseline estimates.
• Budget Management: Manage the Total Projected Cost (TPC) based on actual costs, market conditions, and negotiated bulk deals. Leverage Client-wide bulk sourcing arrangements where possible.
• Variance Reporting: Facilitate monthly financial variance reporting, reconciling approved budgets against forecasts and justifying variances to the Client Commercial Point of Contact.
• Cost Control: Collaborate with Quantity Surveyors (Cost Managers) to provide independent cost, commercial, and risk recommendations.

C. Project Delivery (Strategy to Close-out)

• Strategic Planning & Due Diligence: Support the Transactions Management team during site selection by managing the Technical Due Diligence (TDD) process, including test-fits, infrastructure assessments, and budget estimates.
• Project Initiation: Develop the Project Charter and Execution Plan outlining goals, scope, schedule, and budget, achieving sign-off from the Client Project Executive.
• Design Management: Direct and coordinate architects, engineers, and design teams from needs analysis through working drawings. Manage the design "Stage Gate" approval process.
• Schedule Management: Develop a strategic end-to-end delivery schedule compliant with Client Schedule Management Standards, incorporating design, procurement, and stakeholder milestones.
• Construction Oversight: Serve as the Contract Administrator for Main/General Contractors. Conduct regular (weekly/bi-weekly) site meetings to monitor progress, safety, and quality.
• Stakeholder Integration: Coordinate with internal Client Stakeholders (e.g., Food, AV, Security, Transportation) to ensure their specific requirements are integrated into the master schedule and design.

D. Procurement

• Strategy & Sourcing: Develop commercial strategies and execute Request for Proposals (RFPs) for consultants and contractors.
• Bid Analysis: Lead the evaluation and interviewing of contractors. Present formal written recommendations to the Client Project Executive based on pricing, experience, safety records, and financial stability.
• Supplier Diversity: Identify and engage diverse-owned suppliers where possible and track spend data accordingly.

E. Close-out & Handover

• Punch List Management: Coordinate the preparation and completion of punch/snag lists.
• Documentation: Assemble all guarantees, warranties, O&M manuals, and "as-built" drawings for upload to the Client's Project Drive.
• Financial Close: Manage the release of claims and issuance of final certificates of completion and payment.

Qualifications

• Accadmic's: B.E. Civil / B.Arch along with formal Project Management Qualifications (NICMAR / PMP / Master's in Project Management)
• Experience: Minimum 15 years+ of Proven track record in managing complex construction fitout best in class innovative workplace projects from strategic planning through decommissioning.
• Methodology: Expert knowledge of project controls, including budget/cost management, schedule management, and risk registers as defined by corporate Control Standards.
• Technology: Proficiency in Client-specific technology systems.
• Communication: Ability to facilitate decision-making with "Client Project Executives" and manage diverse service lines (Food, Fitness, AV, etc.).
• Contract Administration: Strong experience in administering contracts for General Contractors and Design Teams, including change order management and lien waiver reviews.
• Certifications: Desired but not mandatory: LEED / WELL, PMP, RMP, PfMP

Additional Information
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Skills Required